Multimedia Specialist III

Facilities and Business Operations:

The Facilities and Business Operations at UCF is dedicated to fostering a conducive educational environment for our faculty, staff, students, and the broader community. We are committed to excellence, providing unparalleled expertise, and maintaining a world-class standard in service.

Please visit us at: https://fs.ucf.edu/or Facebook and Instagram: UCF Facilities

The Opportunity:

The UCF IT department within Facilities and Business Operations is seeking a highly skilled Multimedia Specialist III to play a vital role in delivering exceptional audiovisual (AV) experiences across campus! This position serves as a senior technical leader supporting high-profile university events, advanced multimedia systems, and cross-departmental technology initiatives. The Multimedia Specialist III will oversee event-day operations, provide expert troubleshooting and production support, and collaborate on innovative AV solutions that enhance the university community. In addition, this role serves as a trusted technical resource and assumes leadership responsibilities in the absence of the Multimedia Event Manager.

Responsibilities:

• Oversee daily multimedia event operations, including equipment checks, network connectivity verification, and managing audiovisual setups to ensure high quality event production.

• Operate and troubleshoot multimedia systems, including audio boards, video switchers, live streaming equipment, and integrated web/audio/video conferencing tools.

• Provide onsite leadership and act as backup for the Multimedia Event Manager during absences.

• Supervise and mentor student workers, OPS staff, and other multimedia assistants, including tracking labor hours and evaluating performance.

• Collaborate with end users and project teams to plan and implement audiovisual solutions; perform inspections, user training, and project closeout.

• Maintain documentation, follow standard operating procedures, and perform ticketing, reporting, and service-level tracking in ServiceNow.

• Pursue ongoing professional development by attending training, maintaining certifications, and documenting completed training.

• Support departmental teams with equipment troubleshooting, inventory maintenance, vehicle and equipment upkeep, and technical support for high-profile events.

Minimum Qualifications:

Bachelor's degree and 4 years of relevant experience; or High School Diploma (or equivalent) and 8 years of relevant work experience in lieu of degree oran equivalent combination of education and experiencepursuant toFla. Stat. 112.219(6).

Preferred Qualifications:

• 6+ years of experience operating professional audiovisual and broadcast-quality production systems, including microphones, audio boards, PTZ cameras, and video mixers, with advanced expertise in speaker deployment, microphone placement, system tuning, and live sound optimization across varied venues.

• Experience with AV over IP technologies, structured cable management, and Crestron control systems, including NVX.

• Proficiency with ServiceNow or comparable ticketing/IT service management (ITSM) platforms.

• Bachelor's degree in Digital Media, Audio Engineering, Information Technology, or a related field.

• Demonstrated supervisory and event-day leadership experience within a multimedia or live event production environment, including coordinating daily operations, delegating assignments, evaluating performance, and serving in a lead or backup management capacity.

• Advanced troubleshooting experience with complex AV systems, including networked AV environments, conferencing integrations, and live streaming platforms.

• Working knowledge of network infrastructure concepts, including VLANs and DHCP.

• Strong project coordination skills with experience collaborating with stakeholders, vendors, and cross-functional technical teams on AV installations, upgrades, or system implementations.

• Relevant certifications such as CTS/CTS-I, Crestron, Extron, QSC, or other industry-recognized audiovisual credentials.

• Excellent communication skills, with the ability to train, mentor, and support staff, student workers, and end users.

• Demonstrated ability to perform effectively in high-profile, fast-paced event environments with strong attention to detail and a customer service-oriented approach.

Special Instructions to the Applicants:

This role includes supporting events outside of standard business hours, including evenings, weekends, and occasional holidays, to ensure seamless multimedia operations.

Position requires a valid Class E driver's license. This position may involve driving to various locations on and off campus to conduct University business.

The anticipated salary range for a well-qualified candidate for this position is $68,637 - $74,940. The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations.

Applicant must be authorized to work for any U.S. employer, as sponsorship is not available for this position.

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As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email onac@ucf.edu.

For general application or posting questions, please email talent@ucf.edu.