New

ServiceNow Supervisor

TEKsystems
$90,000.00 - $116,000.00 / yr
life insurance, sick time, 401(k), retirement plan
United States, Virginia, Roanoke
Mar 06, 2026
ServiceNow Lead Analyst (FTE, Fully Remote - Select States) Location This is a fully remote, full-time (FTE) position. Candidates must reside in one of the following states: Alabama, Florida, Georgia, Arkansas, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina, Tennessee, West Virginia, or Virginia Position Overview We are seeking an experienced ServiceNow Lead Analyst to support and enhance enterprise ServiceNow capabilities. This role is primarily hands-on (approximately 85%), with light people leadership responsibilities (approximately 15%), overseeing a team of ServiceNow professionals. The ideal candidate brings deep technical expertise in ServiceNow analysis, design, and configuration, along with the ability to lead a small team, manage priorities, and communicate effectively across technical and non-technical stakeholders. Key Responsibilities * Analyze, design, configure, and implement ServiceNow solutions to support enterprise workflows and business processes * Maintain advanced working knowledge of assigned ServiceNow modules, integrations, and related development tools * Lead requirements gathering, system analysis, and detailed design sessions aligned with business needs * Independently manage and lead large ServiceNow initiatives, ensuring timelines and quality expectations are met * Assign tasks and provide guidance to supporting analysts and technical staff * Provide advanced application support, troubleshooting, and issue resolution, including participation in on-call rotations * Track incidents, problems, and enhancement requests; communicate status and updates to leadership and stakeholders * Identify opportunities to optimize workflows, automate processes, and maximize platform value * Develop and maintain technical documentation, training materials, and status reporting * Serve as a technical mentor to other ServiceNow analysts and support knowledge-sharing initiatives * Adhere to established change management and governance processes * Assist with implementation of new ServiceNow modules, features, and integrations * Exercise independent judgment when working with sensitive or confidential information * Work effectively in a matrixed environment with cross-functional teams Leadership Responsibilities (Approx. 15%) * Provide day-to-day oversight for a team of approximately 8 ServiceNow professionals * Support team members with timecards, PTO approvals, performance feedback, and development * Foster collaboration, accountability, and continuous improvement within the team Required Qualifications * 5-8+ years of experience as a ServiceNow Analyst or similar role * Strong hands-on experience with ServiceNow analysis, design, configuration, and implementation * Prior experience serving as a team lead or supervisor, including people management responsibilities * Excellent communication skills with the ability to work effectively with both technical and non-technical stakeholders Nice to Have / Preferred * Experience supporting large-scale or enterprise ServiceNow environments * Exposure to multiple ServiceNow modules and integrations * Experience leading complex projects or initiatives Job Type & Location This is a Permanent position based out of Roanoke, VA. Pay and BenefitsThe pay range for this position is $90000.00 - $116000.00/yr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Mar 19, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.