Training Specialist 2

**Partner with Aquent to join a leading organization dedicated to providing essential services and operational excellence.**

This company is at the forefront of ensuring reliability and efficiency, making a significant impact on communities and infrastructure through robust support systems.

Are you a highly organized and detail-oriented professional passionate about enabling success from day one? We're seeking a dynamic individual to play a pivotal role in ensuring seamless access and readiness for new and existing team members. Your expertise will directly contribute to operational efficiency and employee satisfaction, making a tangible difference in how our teams connect and collaborate, fostering a productive and secure environment.

In this role, you will be instrumental in supporting critical onboarding and provisioning processes, ensuring that all personnel have the necessary tools and access to perform their duties effectively. You will collaborate with various stakeholders, troubleshoot technical issues, and maintain compliance with access governance requirements, directly impacting the readiness and productivity of the workforce.

**What You'll Do:**

* Participate in the development, implementation, documentation, and evaluation of training programs.

* Serve as a training instructor, providing orientation for various staff levels.

* Prepare comprehensive instructional materials.

* Provide day-to-day operational support, including troubleshooting and technical analysis related to onboarding and provisioning.

* Ensure all access requests comply with established security, compliance, and access governance requirements.

* Collaborate closely with hiring managers to validate job template accuracy and confirm complete and correct provisioning requests for Day One readiness.

* Manage the submission of access and provisioning requests, coordinating with IT and cross-functional stakeholders.

* Track tasks through completion to ensure timely delivery of technology and system access.

* Resolve access issues, identify missing or incorrect roles, and facilitate updates or additions as business needs evolve.

* Take ownership of the team mailbox to manage incoming requests, respond to inquiries, prioritize work, and provide clear communication to stakeholders.

* Partner with IT teams to ensure onboarding technology and system access are delivered efficiently and within required timelines.

**What You'll Bring:**

* Bachelor's Degree in Education, Instructional Design, Business, or an equivalent combination of education, training, and experience.

* Four or more years of experience developing and/or delivering training.

* Demonstrated ability to communicate both technical and non-technical material in a readily understandable manner.

* Strong communication, organizational, and collaboration skills.

* Ability to communicate clearly and professionally with hiring managers, IT teams, and key stakeholders.

* Effective time management and a high level of attention to detail.

* Ability to manage multiple requests concurrently while ensuring accuracy, compliance, and timely completion.

* A customer-focused approach when supporting new and existing employees.

* Strong analytical and problem-solving skills to troubleshoot and resolve onboarding and provisioning issues.

* Proficiency with email, Microsoft Teams, and standard office productivity suites.

**Nice-to-Haves:**

* Familiarity with enterprise onboarding and provisioning tools.

**About Aquent Talent:**

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

This is a hybrid (2 days / week onsite) in Pomona, CA

#LI-VS1