Senior Analyst, IT - IT Infrastructure HQ IT-Infrastructure and Netwrks

We are Builders FirstSource, America's largest supplier of building materials, value-added components and building services to the professional market. You'll feel proud of the work you do here every day to transform the future of home building and help make the dream of home ownership more achievable. At BFS, we believe building a successful career is not solely defined by a degree. Your experience, skills, and passion are just as important, if not more so. As such, we are committed to creating a diverse and inclusive workplace that welcomes candidates from all backgrounds and experience levels.

PURPOSE

Working under IT Service Level Leadership, the IT Service Level Analyst drives efforts with multiple IT Enterprise teams to support business-focused objectives directly tied to IT business strategy. A collaborative partner delivering innovative ideas, processes, and services to streamline IT vendor operational processes, rooted in service level excellence, to propel IT maturity. The IT Service Level Analyst is responsible for collaboratively identifying Service Level opportunities, validating reported Service Level data, and developing guidelines, standards, and processes to optimize costs and spending. The IT Service Level Analyst will perform cost modeling exercises, financial analysis, and service level adherence reporting of IT Partners' overall performance based on contractual services provided to Builders FirstSource.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Creates & stewards comprehensive reports of historic, current, and forecasted financially impactful service level analytics.
• Actively monitors, evaluates, and provides information to IT leadership on operational efficiency of IT Infrastructure partnerships.
• Acts as Point of Escalation for prioritized incidents and service requests for internal and vendor support teams.
• Creates and deploys information shares for IT teams and leaders.
• Collaborates on processes and governance documentation synthesis to drive cost efficiency while overcoming operational and project challenges faced by the business.
• Audits tickets and reports for discrepancies, to ensure that contracted Service Levels are being met.
• Compile, organize, and formalize data to produce a snapshot of the holistic health of the IT Managed partners weekly, monthly, quarterly, annually.
• Communicate process and procedure updates and/or alterations to multiple teams.
• Track and analyze Service Level operations data output. Report on environmental health such as server availability, virtualization, SOX compliance, backups, storage, and any other contractually measured data center components provided by the Managed Servicers to improve accuracy across the Organizations.
• Review, audit and disseminate IT vendor Account Operations Manuals and Service Level Documentation to IT Leadership and Engineering teams.
• Keep detailed logs of interactions, tickets, and in-flight projects, and meeting minutes to provide feedback to leadership on the relevance of procedure. Formalize and provide notes to the Manager.
• Plans and facilitates work priorities based on business needs and operates in a team atmosphere to meet daily, weekly, project, or team related productivity goals.
• Actively evaluates assigned IT Partnership health, derived from Service Levels, and works with leadership to build future state governance and analytics in plate that align with long-term organizational IT strategy, OKRs (Objectives and Key Results), and KPIs (Key Performance Indicators).
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

MINIMUM REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Degree or certification in business management, Finops, Lean Six Sigma, IT Logistics, or related field
• Two (2) years IT analyst, IT partner, IT operations, or related experience
• Or equivalent combination of education and experience

COMPETENCIES

• Knowledge of IT services, business process and/or analytics, and financial operations.
• Proficient functions of devices such as routers, switches, firewalls, wireless access points, VOIP phones and servers.
• Knowledge of fundamental processes procurement and adoption.
• Knowledge and understanding of IT MSP pricing schemes.
• High-level IT fundamental understanding.
• Excellent planning, documenting, and organizational skills.
• Proficiency with MS Excel and PowerPoint.
• Proficiency in IT governance adoption
• Proficiency Service Level and/or contracted service analytics.
• Proficiency in vendor escalation processes.
• Ability to work independently with strong attention to details and accuracy.
• Proficiency of copper and fiber transport medias and their associated standards
• Exceptional written and verbal communication skills.
• Experience with cost optimization practices i
• Present business reviews to management team regarding process and roadblocks on IT Cloud topics

WORK ENVIRONMENT / PHYSICAL ACTIVITY

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is in an office setting and sedentary with physical effort associated with using a computer, but may involve walking or standing for brief periods of time
• May be required to occasionally lift, carry, push, pull, or otherwise move objects up to 25 pounds

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This position was posted on March 5th, 2026 and we anticipate it will be open for a minimum of five days, though it may be open for a longer period. We encourage your prompt application.

Successful, innovative, and fulfilling careers are built here, and your professional development is a high priority. We invest in your future through the latest training, tools, and technologies. Highly collaborative, we work together to solve problems and find better ways to continually grow our business and careers every day. You'll be empowered to try new things, gain new experiences, and build a career with unlimited horizons. The scale and depth of resources that being the #1 building materials distributor in the nation provides a variety of opportunities for you to explore - all in a friendly, people-first environment. Join us to be more, do more, and build more, together at BFS.

In addition to the base wage listed, this position is also eligible to earn an annual bonus subject to changes in plan design and documents and in accordance with applicable law. Eligibility and the amount of the bonus varies based on overall company success, thresholds met and other terms and conditions of the Company's active bonus policy for the respective year.

At Builders FirstSource, we offer competitive, affordable benefits designed to make life better for you and the people you love. Our goal is simple - provide great plans that help you and your family to live happier, healthier and more secure lives. This role is eligible for medical, dental, vision, and disability insurance plans, 401(k) retirement savings plan, PTO (including paid sick time), and 8 paid holidays per year (for salaried and hourly team members). Details about Builders FirstSource's benefits offerings are available here www.bldrbenefits.com.

Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call (214) 765-3990 or email: ADA.Accommodation@bldr.com. Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening.

If there's legally required pay transparency information missing from our job posting, it's not intentional and we'd like to know. To let us know, please email the job title and location to JobPostings@bldr.com. Please do not send resumes to this email address - it is intended only be used to provide a notice of non-compliance.

Please note that due to the volume of applications received, we are unable to respond to individual inquiries about the status of your application.