The Utility Accounts Payable Specialist is responsible for managing high-volume utility billing, payment processing, vendor coordination, and exception resolution for CAI and CCI business operations. This role ensures timely and accurate processing of utility invoices, service fees, and special handling payments while supporting operational continuity, vendor compliance, and internal stakeholders. The position requires strong attention to detail, effective communication skills, and the ability to manage multiple workstreams in a fast-paced environment.
This is an ONSITE (in office) role-
Key Responsibilities
Utility Billing & Payment Processing
- Process all CAI and CCI utility invoices and inquiries, ensuring accuracy, completeness, and compliance with internal policies
- Set up and maintain autodraft functionality for utility accounts to ensure timely payments
- Research and resolve utility billing discrepancies, exceptions, and past-due balances
- Process new utility account setups and coordinate service activations
- Handle CCI and CEI service fee processing
Vendor & Account Management
- Research utility vendors and utility account details to support accurate billing and payment
- Monitor outstanding balances and process Accounts Payable rush checks for vendors with large or critical balances
- Perform special handling check processing for CAI and Manheim vendors
- Support Engie uploads for CAI utilities during backup coverage (e.g., PTO situations)
Exception Handling & Issue Resolution
- Process and resolve CAI and CCI utility exceptions and returned items
- Monitor the Engie inbox for CAI/CCI-related issues and take appropriate corrective action
- Review office mail, returned checks, and utility-related correspondence
- Research and respond to internal and external inquiries related to CAI, CCI, and Engie utility questions
Reporting & Monitoring
- Run weekly Engie reports to identify late and past-due utility accounts across all CAI locations
- Track daily operational activity including tickets worked, emails processed, and payment transactions
- Support continuous improvement by identifying trends, risks, and process gaps
Communication & Collaboration
- Participate in team meetings and cross-functional discussions
- Collaborate with internal teams to resolve utility issues, prevent service interruptions, and improve processes
- Provide timely follow-up and clear communication to stakeholders regarding account status and issue resolution
QUALIFICATIONS:
Minimum-
- High School Diploma/GED and 3 years' experience in a related field
- OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience;
- OR 5 years' experience in a related field
- Experience processing high-volume invoices and payments
- Strong analytical and problem-solving skills
- Ability to manage multiple priorities and meet deadlines
- Proficiency with email communication and financial systems
- High attention to detail and accuracy
Preferred-
- Experience with utility billing platforms (e.g., Engie or similar systems)
- Experience supporting multiple business units or locations
- Knowledge of utility account setup, service fees, and exception handling
- Prior experience with rush payments and vendor escalations
USD 20.10 - 30.10 per hour
Compensation:
Hourly base pay rate is $20.10 - $30.10/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
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Cox
parental leave, paid time off, paid holidays
Mar 06, 2026