Driver License Examiner Assistant (Lancaster East)

NOTE: This posting will close on MARCH 15, 2026 or after 25 applications are received, whichever occurs first.

Are you passionate about customer service and skilled at understanding and addressing customer needs? The Department of Transportation has an exciting opportunity for you as a Driver License Examiner Assistant. In this vital role, you will play a key part in enhancing highway safety by assisting customers at the Driver License Center and acting as a frontline defense against identity theft and fraud through meticulous examination of identity documents. If you are ready to make a meaningful difference in the lives of your fellow Pennsylvanians, we invite you to apply today!

As a Driver License Examiner Assistant at one of our Driver License Center, you will provide essential driver licensing services to the public. Providing exceptional, informative, and accurate information over the counter in response to customer needs will be an essential part of your daily activity. Greeting, verifying applicant identification, assisting with application forms, and entering data into online licensing software. You will administer standardized knowledge tests to assess applicants' understanding of motor vehicle laws and conducts vision screenings using a telebinocular instrument.

Additionally, you will enter test results and applications into the system, address public inquiries, and ensure they are well-versed in the services offered, including REAL ID requirements and various licensing options. They produce Restoration Requirements Letters upon request, manage fee waivers according to guidelines, and maintain compliance with customer service policies and REAL ID regulations, all while keeping their workspace clean and organized.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 80 hours bi-weekly
• Work hours are 8:15 AM to 4:45 PM, Tuesday - Saturday, with a 30-minute lunch.
• Overtime and travel as needed
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year of experience obtaining, evaluating, and providing information to the public.

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements:

• This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.