ENTERPRISE APPLICATION ADMINISTRATOR - INTERMEDIATE - 03062026-75798

Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF FINANCE & ADMINISTRATION, STRATEGIC TECHNOLOGY SOLUTIONS DIVISION, DAVIDSON COUNTY

This position is designed as Hybrid.

FTI / CJIS Fingerprints and Name Based. This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Qualifications

Education and Experience: Bachelor's degree and two years of experience in computer science, information technology, computer engineering, systems management, or network engineering.

Substitution of Experience for Education: Related experience may substitute for education on a year-for-year basis, up to four years.

Overview

Under general supervision, the Enterprise Application Administrator-Intermediate provides technical administration and support for enterprise-class applications and servers across development, test, and production environments. Responsibilities include routine system maintenance, performance tuning, issue troubleshooting, and support for software upgrades and deployments. This role ensures application availability and efficiency while supporting the planning and implementation of enterprise IT solutions. It is distinguished from entry-level roles by its operational independence and from advanced roles by the absence of infrastructure design responsibilities.

Responsibilities

1. System Maintenance & Upgrades - Installs, configures, patches, and upgrades enterprise software and related components in all environments.
2. Troubleshooting & Support - Diagnoses and resolves application and server issues; escalates complex issues to vendors or upper-tier support.
3. Performance Monitoring - Uses tools to monitor server and application performance, identifying and addressing performance bottlenecks.
4. Environment Management - Maintains development, test, and production environments to support seamless deployment and change control.
5. Documentation & Scripts - Develops administration scripts, procedural documentation, and business continuity documentation.
6. Collaboration - Coordinates with database administrators, developers, and infrastructure teams for integrated application support.
7. Security & Compliance - Maintains user roles, performs security audits, and ensures policy compliance.
8. Knowledge Development - Keeps current with emerging technologies and vendor updates; participates in technical training and knowledge sharing.

Competencies (KSA's)

Competencies:
1. Instills Trust
2. Tech Savvy
3. Nimble Learning
4. Manages Complexity
5. Drives Results

Knowledges:
1. Enterprise applications, server technologies, and system architecture
2. Systems integration and troubleshooting best practices
3. Application performance and monitoring tools
4. IT security and compliance standards

Skills:
1. Systems analysis and complex problem solving
2. Server and software maintenance
3. Monitoring and diagnostic tools
4. Technical documentation and scripting
5. Communication and collaboration across teams

Abilities:
1. Analyze and resolve multifaceted technical problems
2. Comprehend and apply technical procedures and updates
3. Work effectively under pressure and prioritize tasks
4. Communicate clearly in writing and speech
5. Absorb and apply new technical knowledge quickly

Tools & Equipment

1. Computer
2. Telephone
3. Server
4. Mobile Devices
5. Audio/Visual Equipment