Associate, Enrollment Services- ELL Leadership Grant (Full-Time Temporary)

• Enrollment Processing & Documentation:Provides day-to-day processing of enrollment-related paperwork. Processes, prepares, and validates student documents relating to all aspects of the enrollment process. Reviews student enrollment documents (registrations, drop/adds, high school/college transcripts) to prepare for scanning. Completes student registration.
• Student Support & Communication:Provides daily customer service and technical assistance to students, including support with Blackboard, Self-Service, and password resets. Responds to inquiries via phone, email, and in-person, and conducts regular follow-up to ensure student needs are met. Refers students to appropriate MATC support services and community resources, offering retention-focused solutions. Applies knowledge of Student Services and Academic procedures to share relevant information with discretion.
• Service Request Troubleshooting:Resolves and troubleshoots problems in daily processing of service requests related to application processing, testing, course selection, and registration.
• Operational Support:Supports daily office operations by processing mail, email, and inquiries from internal and external sources. Maintains electronic databases for grant tracking, coordinates testing schedules with instructors, and participates in campus and college initiatives.
• Ethics and Confidentiality:Practices honesty by demonstrating a consistent and uncompromising adherence to strong moral and ethical principles, values, truthfulness, and accuracy in all actions. Addresses all student and employee behavior in a confidential and respectful manner.
• Collaborative Teamwork:Establishes, maintains, and enhances positive working relationships with staff, faculty, students, administrators, and vendors.
• Continuous Learning & Professional Development: Maintains current knowledge of best practices and standards in higher education with an emphasis on community colleges. Actively participates in applicable workgroups, trainings, workshops, seminars, committees and professional associations or conferences to promote continuous learning.
• Other duties: Performs other related duties within the scope of the position as required for the efficient operation of the division and to support institutional objectives.

Compliance with all state, federal, and accreditation standards/requirement, as well as all MATC policies and procedures.

Required Minimum Education and Experienced: High school diploma or equivalent AND at least three years of office experience.

Preferred Minimum Education and Experience:

• Associate's degree with coursework in business, or related field; AND at least two (2) years of office experience.

• Knowledge of District policies and procedures; ability to interpret and communicate admissions, financial aid, registration processes and guided pathway programs.
• Ability to assemble, organize and maintain complex records and data and prepare reports from such data.
• Ability to respond professionally to inquiries, complaints and information from various stakeholders.
• Experience utilizing record keeping and experience with document maintenance, retention and organization protocols.
• Ability to overcome obstacles by engaging internal and external resources.
• Ability to complete projects in a higher education setting.
• Ability to work in a fast-paced environment.
• Ability to communicate effectively through both oral and written means including public speaking and presentation skills.
• Ability to establish, collaborate and maintain effective work relationships with students, faculty, staff, representatives of outside agencies, and the general public.
• Ability to convey an image of professionalism and dedication in work related activities.
• Ability to work with culturally diverse student and employee populations.
• Proficiency in the use of computers and software specific to position, including spreadsheets and Google Suite.
• Ability to successfully work independently.

Start Date: This position supports the Community Education Division and is available to start as soon as possible. This is an ELL Leadership Grant Funded positions with current funding through June 30, 2026

Compensation: Hourly rates are listed up to the midpoint of the range and placement is determined based on years of experience, internal salary equity, and a review of the applicant's employment and educational background as listed on the job application.

Application Materials & Requirements: To be considered for this position, all applicants (both internal and external) must submit a thoroughly complete application.

Please follow these steps.

1. Complete the Employment Application in its Entirety

You must provide thorough and detailed information for all sections of the application form. An incomplete application will not be considered.

2. Attach All Required Documents (At Time of Application)

• Cover Letter

• Resume (up-to-date)

*Please note, submission of a resume does not satisfy the requirement for a thoroughly completed application.

Interview: The first round of virtual interviews (In-Person, or Spark Hire/One-Way) will be scheduled within two to three weeks of position closing date.

EEO: Milwaukee Area Technical College will not discriminate against any employee, applicant for employment, student, or applicant for admission on the basis of race, color, national origin, ancestry, sex, sexual orientation, creed, religion, political affiliation, marital status, parental status, pregnancy, disability, age, membership in any reserve component of the armed forces, union affiliation, arrest and conviction record, or any other protected category under applicable local, state or federal law.