Senior Software Engineer

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

Operating a reliable global service requires robust observability and automation. The Observability team builds the realtime telemetry and AI/ML capabilities that power how engineers measure, visualize, investigate, and improve customer experience at scale.

This position is an indiviual contributor role reporting to the Senior Director, Software Engineering.

Responsibility

• Own endtoend pipelines - from ingestion and feature engineering to training and realtime/batch inference for operational timeseries use cases (metrics, logs, events)

• Design and operate anomalydetection and forecasting services (statistical/ML) that improve SLAs, reduce alert fatigue, and accelerate incident triage

• Build internal SDKs, metadata catalogs, and reusable ingestion frameworks that standardize access, enforce governance, and accelerate adoption across product and platform teams

• Harden data quality (sanity scoring, validation, drift checks), backfills, and replay strategies and define SLOs for data and models

• Partner with Applied Scientists to productionize models with pragmatic algorithms (e.g., treebased methods, classical TS) and selectively introduce deep learning where it pays off

• Optimize timeseries storage and compute (e.g., Prometheus, ClickHouse, Azure Data Explorer, columnar stores): partitioning, rollups, retention, and cost controls

• Integrate with the observability stack (OTel for signals; dashboards/alerts) and collaborate with SRE/infra to ensure performance and resilience

• Explore LLMassisted oncall (RAG over logs/runbooks) to improve diagnosis and guidance; manage prompt safety, evals, and latency budget

• Deliver reliable, highthroughput realtime and batch data pipelines for billions of telemetry points/day

• Ship productionready services (APIs, jobs, workers) with clean contracts and strong observability

• Define data/model lifecycle: versioning, lineage, reproducibility, and automated evaluations

• Mentor earlycareer engineers; champion platform ergonomics and documentation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• 8+ years of software engineering, with deep Python and SQL in production

• Experience building realtime + batch pipelines with stringent SLAs and data quality controls

• Experience in timeseries analysis, anomaly detection, and forecasting for operational systems

• Experience deploying containerized services (Docker), Linux fundamentals, and CI/CD

• Experience with at least one timeseries/analytical store (ClickHouse, Postgres/TimescaleDB, columnar stores), and caching/NoSQL where appropriate

• Experience with workflow orchestration (Prefect, Airflow, or Dagster)

Preferred

• Streaming platforms (Kafka/Redpanda/Pulsar) or equivalent messaging; schema management and idempotent/exactlyonce strategies

• Model serving and monitoring (custom FastAPI/Flask services, MLflow, KServe/Seldon); drift detection; shadow/canary rollouts

• Familiarity with observability tooling (OpenTelemetry, Prometheus, Grafana) and alerting best practices (SLOs, MTTR/MTTA)

• Exposure to LLMs and Hugging Face; interest in applying LLMs to ops guidance (RAG over telemetry/runbooks)

• Distributed systems fundamentals; cloud experience (GCP/AWS/Azure) and IaC

• Kubernetes experience (or willingness to ramp quickly)

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

Washington, Maryland, New Jersey and New York (including NYC metro area): $151,200.00 - $222,450.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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