Warranty Analyst I

Genesis10 is currently seeking a Warranty Analyst I for a contract position with a Global Industrial Equipment Manufacturer located in Oshkosh, WI. This is a 6+ month contract opportunity.

Pay Rate: $16.00 - $18.00 per hour.

The Warranty Analyst is responsible for providing leadership and direction to exceed quality standards and customer expectations with continuous improvements to reduce labor and material costs. This is a hybrid role where working from home is sometimes possible, but the number of days will vary based on team workload and business activities.

Responsibilities:

• Document and maintain all warranty repairs by means of a database filing system
• Work with engineering and manufacturing personnel to resolve repetitive warranty claims
• Contact customers to schedule a Service Technician to perform warranty repairs on the road
• Set up all necessary connections for the Service Technicians on the road; this would include flights, rental cars, hotels, money, and working locations
• Maintain a strong background of new products developed by the company
• Exhibit good computer skills using One-Warranty and Microsoft Office systems
• Initiate work order numbers for incoming warranty
• Create no-charge sales orders, track parts, and provide tracking using ERP system

Requirements:

• Associate's degree and three (3) years of related experience
• Strong data entry skills
• Excellent customer service skills
• Ability to multi-task and prioritize
• A proactive self-starter with strong attention to detail

Desired skills:

• Bachelor's degree in a related field and two (2) or more years of relevant experience
• Strong verbal presentation and written communication skills
• Excellent time management and organizational skills
• Microsoft Office proficiency
• Services and warranty experience

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

Genesis10:
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.

Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website www.genesis10.com.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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