Systems Engineer II

Mass General Brigham (Enterprise Services)
United States, Massachusetts, Somerville
399 Revolution Drive (Show on map)
Mar 04, 2026
Summary Implement, maintain, and support Epic Client Application platforms comprising software, networks, hardware, and databases. Responsible for the implementation and support of technical solutions, including platform systems that require critical aspects of infrastructure, network, application, database, and security frameworks. Essential Functions -Manage day-to-day operations of enterprise platforms, including applications, servers, storage, and networked services. -Monitor and optimize platform performance, availability, and capacity. -Troubleshoot and resolve complex platform issues across multiple environments. -Develop and maintain automation scripts and tools to improve operational efficiency. -Contribute to the design and implementation of new platforms and services. -Participate in platform upgrades, migrations, and patch management. -Support security hardening and vulnerability remediation efforts. -Collaborate with cross-functional teams to support business and technical projects. Education Bachelor's Degree Computer Science required or Bachelor's Degree Related Field of Study preferred. Can this role accept experience in lieu of a degree? Yes. Licenses and Credentials Epic Client Systems Administration Certification preferred. Experience Prior related professional experience as an Epic Client Systems Administrator or related Web Server Administration position of 3-5 years experience required. Knowledge, Skills and Abilities - Proficient in administering Epic systems and platforms. - Solid understanding of networking concepts, firewalls, and load balancers. - Solid scripting and automation skills to streamline operational tasks. - Intermediate understanding of data structure and database management systems. - Familiarity with cloud platforms (AWS, Azure, Google Cloud) and hybrid environments. - Ability to analyze and troubleshoot complex system and application issues. - Experience with system monitoring tools and interpreting performance data. - Understanding of system security concepts and the implementation of security-leading practices. - Effective collaboration and communication skills across technical and non-technical teams. Working Model Requirements M-F Eastern Business Hours Full Time required Hybrid model includes in person onsite work at MGB local sites, weekly or monthly, to be determined based on business needs Must be flexible for weekly or monthly in person stakeholder meetings, team meetings and internal customer needs On remote workdays, employees must use a stable, secure, and compliant workstation in a quiet environment. Teams video is required and must be accessed using MGB-provided equipment Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.