Associate Director, People & Process Transformation

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Associate Director, People & Process Transformation

The role of the Associate Director, People and Process Transformation is to strategically lead and oversee significant people and process transformation programs, ensuring the integrated design and execution of change management, digital fluency and digital mindset capability development, advanced business analysis, and process redesign efforts. This role is responsible for driving the adoption of new ways of working and optimizing critical business processes across the life sciences CMC value chain, and for contributing to the strategic direction and capability development of the department.

With the support of the People and Process Transformation Director, this role will take accountability for sub-sections of the programme to deliver return on investment of the transformation utilising a combination of change management, process definition/design and business analysis skills, simultaneously developing strategy and plans for both the people and process elements of the transformation.

In this role you will

• Design and implement strategic change management and communications plans to ensure successful adoption and cultural transformation for complex programmes.
• Lead organisational digital capability development, fostering digital fluency and a strategic mindset across the company.
• Direct process transformation initiatives, applying advanced business analysis and continuous improvement to enhance operational efficiency.
• Manage a centre of excellence for process documentation and redesign, providing guidance and coaching to Business Process Owners and team members for sustained change.
• Drive creation and maintenance of knowledge maps to inform critical decision-making and collaborate with educational groups to prepare future-ready scientists.
• Lead and mentor cross-functional teams, proactively managing risks, resources, and stakeholder alignment to achieve transformation objectives.

Why you?

Basic Qualifications & Skills:

We are looking for professionals with these required skills to achieve our goals:

• Bachelor's degree in Business Analysis, Life Sciences, Communications, Business Operations, or a closely related analytical field.
• Leadership experience in both strategic change management/organizational development AND advanced business process analysis/improvement, with extensive experience specifically within the pharmaceutical CMC environment.
• Experience in leading strategic partnerships with technology organizations for solution integration and digital transformation.
• Experience in translating complex scientific/business strategies into clear operational plans and technology requirements, and vice-versa, for diverse audiences.
• Experience in advanced business analysis and process modelling techniques and in applying various change management methodologies and tools.
• Experience in program management, including strategic planning, execution, and risk management across multiple initiatives.

Preferred Qualifications & Skills:

Please note the following skills are not necessary, just preferred, if you do not have them, please still apply:

• Master's degree (e.g., MBA with a focus on Operations or Change Management, Organizational Psychology, Process Engineering) or relevant certifications (e.g., Prosci, Lean Six Sigma Green/Black Belt, PMP, CBAP)
• Demonstrated ability to lead, motivate, and develop high-performing cross-functional teams.
• Exceptional executive-level communication, presentation, and negotiation skills.
• Proven ability to build strong relationships and influence senior stakeholders effectively.
• Strategic thinking with the ability to translate organizational vision into actionable, impactful plans.

Closing Date for Applications - 6th March 2026

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Please take a copy of the Job Description, as this will not be available post closure of the advert.

When applying for this role, please use the 'cover letter' of the online application or your CV to describe how you meet the competencies for this role, as outlined in the job requirements above. The information that you have provided in your cover letter and CV will be used to assess your application.

At GSK, we have bold ambitions for patients, aiming to positively impact the health of 2.5 billion people by the end of the decade. Our R&D focuses on discovering and delivering vaccines and medicines, combining our understanding of the immune system with cutting-edge technology to transform people's lives.GSK fosters a culture ambitious for patients, accountable for impact, and committed to doing the right thing, making sure that we focus our efforts on accelerating significant assets that meet patients' needs and have the highest probability of success. We're uniting science, technology, and talent to get ahead of disease together.

Find out more:

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive.

We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases - to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we're committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.

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