Retail Store Associate

General Purpose

Provide excellent customer service, assisting customers with their inquiries and purchases, and ensuring the store is well-maintained, clean, and organized. Promote a welcoming and friendly atmosphere. Serve as a brand ambassador for Mayfield by confidently presenting information about the company's history, products, and plant operations to visitor groups as part of the tour and video presentation experience.

Job Duties and Responsibilities

• Greet customers in a friendly and welcoming manner, and provide assistance with their shopping needs. Answer customer questions, provide product information, and offer suggestions or recommendations as needed
• Comfortably speak to and engage with small and large groups of visitors, presenting tour information, introducing the Mayfield history video, and sharing key brand and plant information in a clear, professional, and enthusiastic manner
• Support plant tour operations by helping direct visitor flow and ensuring a positive guest experience
• Process customer purchases, handle cash and credit card transactions accurately, and operate the cash register or point-of-sale system efficiently
• Work in the ice cream dip shop to serve guests, scoop ice cream, and deliver a positive, engaging visitor experience consistent with Mayfield brand standards
• Acquire an understanding of the products sold in the store. Stay up-to-date with new arrivals, promotions, and special offers to effectively assist customers in finding the right products
• Handle customer complaints and concerns professionally and escalate issues to the store manager if necessary, aiming to achieve a satisfactory resolution
• Stock, rotate, and organize shelves and displays; ensure that products are properly labeled and priced
• Keep store looking clean and organized; perform daily assigned cleaning jobs
• Help monitor inventory levels and notify supervisor when products need to be replenished or reordered. Assist in regular inventory counts
• Be vigilant for shoplifting or fraudulent activities and report any suspicious behavior or incidents to the store security or management
• Answer incoming calls in a positive, professional manner
• Complete shipping activities (e.g., UPS)
• Follow all safety and sanitation procedures
• The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required

Education and Experience

• High school diploma or equivalent preferred
• 0 to 1 year of retail, customer service, or related experience

Knowledge, Skills, and Abilities

• Strong customer service skills
• Comfortable speaking in front of groups and presenting information in an engaging, professional manner
• Able to complete basic arithmetic, such as addition, subtraction, multiplication, and division
• Able to handle cash transactions accurately
• Able to respond courteously and efficiently to inquiries, complaints, and requests
• Able to project a professional image
• Able to communicate clearly and effectively with individuals and groups
• Able to work in a team-oriented environment
• Familiarity with food safety regulations and practices to maintain a clean and hygienic work environment
• Must be able to read, write and speak English

An Equal Opportunity Employer including Disabled/Veterans