Workplace Manager

The role

Clifford Chance US LLP is seeking a full-time Workplace Manager for our Washington, DC. office. This role will be responsible for leading and overseeing the delivery of operational excellence across Facilities, Office Services, and Conference Services for the Washington, D.C. office. The Workplace Manager will drive continuous improvement, foster a culture of exceptional client service, and champion the training and professional development of hospitality and office services staff. This role will report to the Office Administrator

RESPONSIBILITIES:

Operational Excellence & Continuous Improvement

• Identify and implement process improvements to enhance efficiency, service quality, and cost-effectiveness across all workplace operations.
• Develop and monitor key performance indicators (KPIs) to ensure high standards of service delivery.
• Foster and drive a culture of innovation and continuous improvement within the Operations team.

Training & Development

• Assist with the design of and deliver training programs for hospitality and office services staff to ensure best-in-class client and guest experiences.
• Mentor and support team members in their professional growth and skills development.
• Conduct regular performance reviews, delivering clear, constructive, and actionable feedback.

Facilities Management

• Manage facilities maintenance projects in accordance with workplace standards, ensuring a safe, compliant, and efficient office environment. Coordinate in-house and external resources for maintenance, renovations, and office fit-outs.
• Serve as primary liaison with building management and external vendors for all facilities-related matters.

Office Services

• Supervise office services operations, including mail, courier, and reprographics.
• Manage supply inventory and vendor relationships, ensuring timely procurement and cost control.
• Oversee staff scheduling, space management, and office preparations and ensuring strong adherence to SLA's.
• Ensure compliance with maintenance agreements and manage invoice processing.

Conference & Hospitality Services

• Lead the reception and conference center teams, ensuring seamless management of meeting spaces, visitor offices, and hospitality services.
• Oversee housekeeping and catering activities to deliver a premium client and guest experience.
• Support the planning and execution of firm events and functions.

Safety, Security & Business Continuity

• Coordinate with building management on security protocols, access control, and emergency procedures.
• Lead internal fire and emergency response initiatives.
• Participate in business continuity planning and emergency management teams.

Financial Management

• Support the development and management of the annual operations budget.
• Monitor expenditure, review variances, and assist in financial forecasting and reporting.
• Oversee expense approvals and invoice processing in line with firm policies.

Miscellaneous

• Execute ad hoc projects assigned by the Office Administrator, Office Managing Partner (DC), Regional Chief Operating Officer, or Director of Operations.

Your experience

• Bachelor's degree and/or relevant experience in facilities or workplace management is preferred.
• Must have demonstrated experience in supervising office services or hospitality teams, preferably within a legal or professional services environment.
• Must have strong client service and a global mindset
• Strong organizational, leadership, interpersonal, and communication skills.
• Proven ability to manage multiple priorities in a fast-paced setting.
• Experience with budgeting, financial oversight, and general accounting procedures.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Commitment to delivering outstanding client service and fostering a positive team culture while building a strong rapport at all levels of an organization with both internal and external clients
• Must be able to adhere and company to the Firm's Agile Working Policy which requires employees to work from the office at least three days each calendar week
• Must be able to work outside the core business hours as needed
• Must be independently legally authorized to work in the United States

Who we are

We are one of the largest international law firms in the world. With over 30 offices across the globe, we strive to exceed the expectations of our clients, providing them with the highest-quality advice and legal insight, which combines the firm's global standards with in-depth local expertise.

Our firm, work and people span jurisdictions, cultures, and languages. We offer our clients a truly international perspective. We believe every career should be rewarding and stimulating - full of opportunities to learn, thrive, and grow. That's why we're so proud of our inclusive, friendly, and team-based approach to work.

You'll find our clients in commercial and industrial sectors, the financial investor community, governments, regulators, trade bodies, and not-for-profit organisations. But no matter who they are or why they've reached out to us, we provide a world-class service every step of the way. And that's possible thanks to the entrepreneurial spirit and conscientious approach to work that you'll find across all of our teams.

Whichever area of the business you join, you'll become an integral part an innovative, diverse and ambitious team of people. Clifford Chance is a place where the brightest minds and the best of colleagues meet

Equal opportunities

At Clifford Chance, we understand that our true asset is our people. Inclusion is good for our team and their families, our firm and society.

We are committed to treating all employees and applicants fairly and equally regardless of their gender, gender identity and expression, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age. This applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment.

We have a variety of flourishing employee networks. These networks are a place for colleagues to share experiences and advocate for change wherever they see an opportunity for improvement.

Our goal is to deliver an equality of opportunity, an equality of aspiration and an equality of experience to everyone who works in our firm.

Find out more about our inclusive culture here