Security Officer - Flex Concierge

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer - Flex CRE Concierge in Herndon, VA, you will serve and safeguard clients in a range of industries such as Commercial Real Estate, and more. Join a leading team where flexibility meets opportunity. As a Flex Part-Time Security Officer, you can build a schedule that works for you and explore new roles using our Claim a Shift platform. Learn more: aus.com/earnmore. Join Allied Universal at a commercial real estate location as a Front Desk Officer, where you will welcome tenants and visitors, manage check-in procedures, monitor access points, and document security-related activity using site systems. You will be a visible, customer-focused presence who helps to deter unwanted activity through clear communication and quick response. Bring agility, reliability, innovation, teamwork, and integrity to every interaction.

Position Type: Flex

Pay Rate: $18.39 / Hour

Job Schedule:

Why Join Us:

Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial Benefits: Participate in our retirement savings plan to invest in your future.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

What You'll Do:

• Provide customer service to tenants, visitors, and vendors by following site-specific procedures, property policies, and applicable emergency response activities.
• Staff the front desk and serve as the primary point of contact for access requests, questions, and security-related concerns.
• Support access control by verifying identification, issuing visitor passes, managing sign-in and sign-out logs, and directing guests to appropriate destinations.
• Monitor lobby activity and building entry points to help identify unusual activity and help to deter unauthorized access.
• Receive and route calls, emails, and radio communications; relay messages to property staff and other authorized contacts as needed.
• Operate security-related systems such as CCTV, intercoms, access control software, and alarm panels; escalate issues when readings or conditions appear abnormal.
• Respond to incidents and critical situations in a calm, problem-solving manner, including coordinating notifications to property management and emergency services when appropriate.
• Document incidents, service requests, and shift activity in daily logs and written reports using clear, factual details.
• Support package and delivery procedures by directing couriers, logging deliveries when required, and coordinating with tenant representatives per site policy.
• Maintain key and credential accountability by following key control procedures and reporting missing or damaged items per site requirements.
• Assist with after-hours access requests by confirming authorization and following established verification steps.
• Participate in site-specific drills and training, and follow posted procedures for evacuation, shelter-in-place, and medical response as assigned.

Minimum Requirements:

• Access Control/Badge Experience is preferred.
• Customer Service Experience is preferred.
• Comfortable Using Computer or Tablet is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver's license will be required for driving positions only.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.