Payments Specialist I

Itasca Bank & Trust Co. is an independently owned, local community bank with locations in Itasca and Roselle. Itasca Bank values its staff. Our most important assets are the people - customers and employees. For over 75 years the Bank has been a responsible citizen and community leader because it respects the values of its past when making decisions that shape its future. Without a dedicated and responsible staff, we can't serve customer needs and remain a responsible corporate citizen. Itasca Bank has been voted Best of the Best/Top Pick by the Daily Herald Readers since 2016, which reflects our dedication to quality service, high standards, and responsiveness to customers and employees alike. Itasca Bank is a responsible employer dedicated to the health and safety of employees and works to maintain diversity in both its workforce and the vendors it uses. We encourage our employees' participation in community and civic activities which lead to better communities, and a positive workplace environment where a work/life balance is encouraged.

Responsible for processing various transactions, conducting research, balancing various reports, and reconciling general ledger accounts, including ATM and Official Checks.

Responsible for processing posting exception items and stop pays.

Performs assigned functions related to Lockbox process, Branch Capture, Mobile and Business Remote Capture, Wire process (Domestic, International, bank to bank), Stop Payments, ACH processing (Origination and Returns), Reg E claims, Online Banking Support (Browsers, Operating Systems, Customer Service), and Premier core systems.

Protects the Bank and its customers by maintaining a high level of security awareness and knowledge of Regulation E, as well as watching for anomalies in check processing thru High Dollar Check review, Remote Deposit and Mobile capture.

Accurately performs End of Day processing, uploads batch files to core processor and the Federal Reserve.

Uses critical thinking skills to troubleshoot file transfer process.

Attends all required bank training and adapts concepts and procedures to department.

Researches and resolves payment disputes including ACH and Debit Card, following Reg E regulation requirement and time frames.

Proficient understanding of NACHA rules.

Support internal and external customers with Consumer and Commercial online banking issues, including enrollment, Cash Management limits, and user access.

Responsible for documenting processes and creating procedures.

Reviews and approves Wire Transfer requests that are processed through the bank.

Reviews and approves checks submitted through remote capture using critical thinking skills to identify anomalies or red flags.

Reviews all Federal Reserve Reports, including Duplicate Detection and Large Dollar anomalies, and may create Check Adjustments as a result.

Follows the Wire, ACH, and Cash Management Policies during daily tasks.

Record requirements are met to meet audits or exams.

Supervisory Responsibility

None

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.

This is a full-time non-exempt position. Days and hours of work are Monday through Friday, 10:00 a.m. to 6:30 pm.

Travel

None required.

Minimum 2 years of banking experience required

High School education or equivalent

Experience with Digital payments, such as person to person and Real Time Payments

Strong knowledge of banking regulations, such as Reg E, Reg CC, and Uniform Check Code

Strong knowledge of ACH payment systems

Strong attention to detail to spot Fraud

Proficient in Microsoft (Excel, Word, Outlook) and other banking programs

Ability to perform calculations

Models positive and supportive behavior

Delivers excellent customer service

Effective verbal and written communication skills

Proven track record of success working independently and as part of a team

1-3 year of bank operations experience

Knowledge of the ACH network including NACHA rules

Knowledge of file transfer processes through the fed, clearing house and associated bank.

Itasca Bank & Trust Co. is an Equal Opportunity and Affirmative Action employer Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.