Digital Sales Coordinator

Rumpke is a family-owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people.

When you join Rumpke, you'll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more.

This is your opportunity to make a difference for you and your family. Come join our team!

The Digital Sales Coordinator maintains Rumpke's inbound marketing campaigns, and responds to web inquiries through email, text messaging, and phone. The position requires work within Rumpke's customer relationship management software.

Responsibilities of Position:

• Follow up with inbound web inquiries, ensuring minimum response time
• Answer phones promptly and courteously utilizing company procedures
• Provide potential customers with necessary pricing, service, and scheduling information
• Move leads through the sales pipeline via email, text messaging, and phone communication, collaborating with inside sales teams to close opportunities
• Organize contacts and tasks within Rumpke's CRM system to ensure appropriate prospect follow up
• Draft persuasive customer communications and maintain automated response sequences through Rumpke's CRM system
• Perform other duties as required

Supervisory Responsibility:

• This position will not manage employees

Skills & Abilities Needed for Position:

• Excellent written and verbal communication skills
• Ability to quickly pick up on new digital tools and processes
• Dependable team-player with ability to prioritize multiple projects and work independently
• Ability to suggest and implement ideas or programs to increase efficiency and/or assure effective communications to target audiences
• Proficient in Microsoft Office (Word, Excel, and PowerPoint)

Experience & Knowledge Needed for Position:

• One year of digital sales or marketing experience preferred
• One year of experience with customer relationship management software preferred
• One year of persuasive writing experience

Physical Requirements in a Regular Workday:

• Occasionally lifting/carrying/pushing/pulling a max of 10 lbs
• Rarely lifting/carrying/pushing/pulling a max of 20 lbs
• Occasionally stooping/kneeling/crouching/crawling
• Frequently sitting/standing
• Occasionally walking

Additional Working Conditions/Aspects:

• Ability to work flexible hours; expected to work nights and weekends as needed
• Legally eligible to work in the United States
• Valid driver's license (if applicable)
• Must successfully complete pre-employment testing
• Must be able to read and speak the English language

This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties, and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish an employment contract and is subject to change at the discretion of the company.

Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke's policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.