CCC Revenue Performance Specialist (Call Center)

Job Summary: The CCC Revenue Performance Specialist supports the monitoring, analysis, and alignment of Contact Center sales activities that influence revenue for Great Wolf Lodge. This role focuses on identifying performance trends, execution gaps, and readiness needs related to conversion and offer adoption across channels and BPO partners.

The role partners closely with CCC Operations, Training, QA, Marketing, and Revenue teams to support consistent execution of approved sales strategies and initiatives.

Responsibilities:

Revenue Performance Monitoring

• Track and analyze CCC sales performance metrics, including conversion and offer adoption
• Identify trends, variances, and risks across sites, channels, and partners
• Support interpretation of performance data to inform decisions and prioritization

Sales Readiness & Execution Support

• Support readiness for CCC promotions, campaigns, and revenue initiatives
• Partner with Operations, Training, and QA to assess execution alignment
• Assist with post-launch performance reviews and follow-up actions

Cross-Functional Collaboration

• Collaborate with Marketing, Revenue, and Field stakeholders to support aligned execution
• Serve as a point of connection between performance insights and operational follow-through
• Support consistent application of approved sales expectations across BPO partners

Reporting & Insights

• Contribute to recurring performance summaries and dashboards
• Prepare clear, accurate insights for leadership review
• Surface emerging risks or opportunities in a timely manner

Required Qualifications:

• Bachelor's degree preferred, or equivalent professional experience
• 2-4 years of experience supporting sales performance, operations, or analytics in a contact center or BPO environment
• Experience working cross-functionally with Operations, Training, QA, or Marketing teams preferred
• Familiarity with contact center sales metrics and performance reporting strongly preferred
• Experience supporting sales performance or operations in a contact center environment
• Strong analytical and problem-solving skills
• Ability to translate data into clear insights
• Comfort working cross-functionally without formal authority
• Strong attention to detail and follow-through

Preferred Qualifications:

• Ability to work from Great Wolf's Corporate Headquarters in either Chicago, IL or Madison, WI. These offices are working on a hybrid schedule (M/F remote optional and T/W/TH in-office), which is subject to change.
• This role is also able to work remotely, and will be required to provide own internet and private space to work, or require occasional, infrequent travel.

Estimated Salary Range:

$60,000 - $75,000 annual base salary

An employee's pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf's total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.