IT Technician III

At Niagara, we're looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water.

Consider applying here, if you want to:

• Work in an entrepreneurial and dynamic environment with a chance to make an impact.
• Develop lasting relationships with great people.
• Have the opportunity to build a satisfying career.

We offer competitive compensation and benefits packages for our Team Members.

Essential Functions

• Maintain IT Support Department's Tactical goals
• Assists team with execute projects based on priorities, goals, and objectives
• Support IT Support Supervisor in executing day to day responsibilities.
• Follow IT Support Technician work schedule to ensure adequate coverage for 24x5 support (On-call weekends)
• Maintain the highest level of customer service for our end users (technical & soft skills).
• Lead departmental projects, contributing where needed for successful completion.
• Escalate issues to appropriate IT Teams as needed
• Provide notification to IT Support Management team when issues are ongoing and impacting end users to keep them informed
• Travel to remote plants as needed at the direction of IT Support Management team.
• Document all incoming issues and escalate to the appropriate Support teams
• Please note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without prior notice.

Qualifications

• Minimum Qualifications:
  • 4 Years- Experience in Field or similar manufacturing environment
  • 4 Years - Experience in Position
  • 2 Years - Niagara IT Systems Experience or equivalent

*experience may include a combination of work experience and education

• List if any travel is required using percentage of time:
  • 25% - on average travels 1 week out of the month

• Preferred Qualifications:
  • 6 Years- Experience in Field or similar manufacturing environment
  • 6 Years - Experience working in Position
  • 4 Years - Niagara IT Systems Experience

*experience may include a combination of work experience and education

Competencies

This position embodies the values of Niagara's LIFE competency model, focusing on the following key drivers of success:

• Lead Like an Owner
  • Makes safety the number one priority
  • Keeps alert for safety issues and escalates immediately
  • Effectively prioritizes tasks based on department goals
  • Shows respect to others and confronts interpersonal issues directly
  • Prioritizes resolution of customer issues effectively
  • Responds promptly and honors commitments to internal and external customers
• InnovACT
  • Makes recommendations to continuously improve policies, methods, procedures, and/or products
  • Demonstrates adaptability by reacting appropriately to unexpected changes in situations or circumstances
  • Increases performance through greater efficiency
• Find a Way
  • Seeks to develop technical knowledge through learning from other experts
  • Understands interdepartmental impact of individual decisions and actions
  • Seeks solutions rather than placing blame
• Empowered to be Great
  • Consistently looks for ways to improve one's self through growth and development opportunities
  • Communicates clearly and promptly up, down, and across
  • Communicates effectively to manage expectations

Additionally, IT Technician III is expected to demonstrate:

• Outstanding Customer/Client Focus.
• Strong technical skillset with ability to diagnose complex, multi-faceted system issues.
• Strong knowledge of and experience with Microsoft Office software.
• Good written and verbal communication skills.
• Strong hands on technology background on both hardware and software platforms.
• Ability to adapt to change including advances in technology
• Provide technical guidance to Level I/II technicians
• Teamwork Orientated.

Education

• Minimum Required:
  • High School Diploma

• Preferred:
  • Bachelor's Degree in Computer Science, related field, or equivalent work experience

Certification/License:

• Required: A+ CompTIA or equivalent
• Preferred: MTA/MSCE, Network +

Foreign Language

• Required: None Required
• Preferred: Elementary Proficiency, Spanish

Typical Compensation Range

Benefits

Our Total Rewards package is thoughtfully designed to support both you and your family:

Regular full-time team members are offered a comprehensive benefits package, while part-time, intern, and seasonal team members are offered a limited benefits package.

• Paid Time Off for holidays, sick time, and vacation time
• Paid parental and caregiver leaves
• Medical, including virtual care options
• Dental
• Vision
• 401(k) with company match
• Health Savings Account with company match
• Flexible Spending Accounts
• Expanded mental wellbeing benefits including free counseling sessions for all team members and household family members
• Family Building Benefits including enhanced fertilitybenefits for IVF and fertility preservation plus adoption, surrogacy, and Doula reimbursements
• Income protection including Life and AD&D, short and long-term disability, critical illness and an accident plan
• Special discount programs including pet plans, pre-paid legal services, identity theft, car rental, airport parking, etc.
• Tuition reimbursement, college savings plan and scholarship opportunities
• And more!

https://careers.niagarawater.com/us/en/benefits

* *Los Angeles County applicants only** Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and any other applicable local and state laws.

Any employment agency, person or entity that submits a resume into this career site or to a hiring manager does so with the understanding that the applicant's resume will become the property of Niagara Bottling, LLC. Niagara Bottling, LLC will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

Employment agencies that have fee agreements with Niagara Bottling, LLC and have been engaged on a search shall submit resume to the designated Niagara Bottling, LLC recruiter or, upon authorization, submit resume into this career site to be eligible for placement fees.