Parts Support Specialist

SUMMARY
Assist customers Schindler Elevator Corp Field personnel with the identification of correct parts and part numbers and provide documentation as necessary for same. Source and procure in circumstances to meet customer needs by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following.
The Company reserves the right to add to, delete, change or modify the essential duties and responsibilities at any time. All work is to be completed with minimum supervision and in accordance with Company standards. Other duties may be assigned.

Review all OEM and available replacement parts information.

Provide feedback to customers for details and sourcing.

Take customer orders once information is known.

Provide vendors/suppliers with correct data.

Maintain and update documentation needed to support function.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
Bachelor's degree (B. A.) from four-year college or university with five years of related experience and/or training; or equivalent combination of education and experience. Requires product knowledge-elevators/escalator products, parts and systems; parts sources with elevator/escalator industry. Familiarity with Adams, Schindler and other OEM documentation. Competencies required: electro/mechanical aptitude, generate purchase orders for urgent materials, respond to critical needs and maintain commitments, and secure complete and correct information from customers.

LANGUAGE ABILITY
Ability to communicate effectively and interface with all levels within the company from the shop floor to executive management. Professional phone presence is required.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers. Ability to read and analyze parts documentation and prints. Ability to read and analyze blueprints.

MATH ABILITY
Ability to calculate figures and amounts such as discounts, interest, commissions, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

COMPUTER SKILLS
MS Word, Excel; SAP, E-mail, Internet sourcing and buying.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required reach with hands and arms.

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks' vacation which increases with tenure, 7 sick days, 3 floating holidays and8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave - 100% base pay for 6 consecutive weeks within first year of achild's birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.