Training Manager

JOB SUMMARY:

The Training Manager is responsible for identifying and assessing training needs, creating tailored training plans, and implementing various training methods to enhance employees' skills and performance. The Manager will monitor training program effectiveness and will work directly with subsidiary leadership and its affiliates for training needs and schedule their teams accordingly. They are responsible for overseeing the regional teams that assist in the training and development of SOPs as it relates to information systems, related systems, and the employees who perform the duties that utilize these systems.

ESSENTIAL JOB DUTIES:

• Oversee the Regional Training Supervisors for performance goals and average productivity including approval of requested time off, leave, as well as other employee matters.
• Provide performance reviews and performance guidance to direct reports including communicating career development opportunities, and mentorship as it applies.
• Manage team members effectively by providing regular feedback, one-on-one meetings including weekly (at minimum) team meetings and regular communication with the team and/or individuals.
• Assign and measure job responsibilities, processes, procedures, and current practices for achievement of assigned goals.
• Collaborate and recommend improvements in process to Director of Systems Training.
• Oversee the working with Salesforce Administrators and Process Improvement team, by the trainers, to identify and implement process and functionality improvement within Salesforce. Oversee testing associated is completed and effectively communicated out to the subsidiaries and leadership.
• Collaborate with department leads and identify efficiencies in administrative operating procedures.
• Direct the development of ongoing training schedules for existing team members.
• Travel to various offices for supervisory support and/or coaching/mentoring on site. On occasion this may be to assist in acquisition training and migration.
• Develop training curriculums for various departments relating to information systems.
• Oversee timely delivery and accuracy of data conversions for acquisition activity. Continuing training of team members on effective practices around data loads.
• Analyzing reporting around process adherence and working with various leadership to maintain adherence. Work with the team leads to create effective reporting around adherence as it pertains to process.
• Analyzing the helpdesk data to identify training needs and / or adjustments to training delivery accordingly.
• Collaborate with other departments to continue expansion of training knowledge continues for all training team members. (ie. Adopting purchasing, sales, contracting knowledge etc)
• Work with acquisitions from initial contact through trainer deployment. Effectively communicate process from systems ops walk through to full integration.
• Engage in project implementation
• Other duties may be assigned.

QUALIFICATIONS:

The qualifications listed below are representative of the elements required to perform the job successfully, however in some cases, an equivalent combination of Education, Training, Certifications and Experience may meet the job qualifications.

Education, Training, Certifications:

• Associate's and/or bachelor's degree or equivalent experience, required.

Experience, Knowledge, Skill Requirements:

• Critical evaluation skills and ability to prioritize tasks in a high-volume environment, required.
• Proven experience providing training within a service industry, required.
• Understanding of effective teaching methodologies and tools.
• Willingness to keep abreast of new techniques in corporate teaching.
• Proficient communication, presentation, and public speaking skills - must be comfortable training groups of people in person or remotely.

Communication Skills:

• Must have the ability to effectively read, write and communicate in English with employees, customers, and board of directors. Many audiences must be considered, including alignment among multiple stakeholders.

Systems and Software Skills:

• Proficiency operating computers and use of full Microsoft Office suite, required.
• 2+ years Salesforce experience, required.
• Experience with ERP/CRM systems; required.
• 2+ years' experience in managing employees

Other Qualifications:

• Valid driver's license with acceptable driving record required.
• Must be able to comply with SFPH's Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement.

PHYSICAL & WORK ENVIRONMENT REQUIREMENTS:

Reasonable accommodations may be made to enable individuals with disabilities to perform Essential Job Duties.

Physical Requirements:

While performing the duties of this job, the employee is required to sit for long periods. Employee will occasionally be required to bend, kneel, balance, lift <20lb, walk, stand, ascend/descend stairs, drive, twist, and reach above and below shoulders.

Work Environment:

Employee will consistently be required to work indoors in an office or remote setting, work alone and with others. Employee will occasionally be required to wear appropriate personal protective equipment, as required by company safety policies. Employee will frequently be required to travel.

We are fully committed to equal opportunities for employment to all individuals regardless of race, national origin, gender, religion, sexual orientation, disability, familial status, and any other classification protected under the law. We are an Equal Opportunity, Affirmative Action employer.
While this job description is intended to be an accurate reflection of the position, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.

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