Training Supervisor

JOB SUMMARY:

The Regional Training Supervisor is responsible for providing leadership to the assigned training team through adherence to a consistent and accurate training model. They are also responsible for the training and development of SOPs as it relates to information systems, related systems, and the employees who perform the duties that utilize these systems. Supervisor will oversee complete training and share expertise in ways that motivate others. Organizational skills and a positive attitude are important qualities that they must possess. The goal is to promote efficiency and competitive advantage by developing the skills of personnel.

ESSENTIAL JOB DUTIES:

• Represent the organization to the outlying locations, providing structured and friendly customer service.
• Supervise Training Specialists for performance goals and average productivity including approval of requested time off, leave, as well as other employee matters.Includes hiring.
• Provide performance reviews and performance guidance to direct reports including communicating career development opportunities.
• Manage team members effectively by providing regular feedback, one-on-one meetings including weekly (at minimum) team meetings and regular communication with the team and/or individuals.
• Train direct reports on job responsibilities, processes, procedures, and current practices for achievement of assigned goals.
• Collaborate with Training Manager for continuous process improvement on current and new processes, practices, and procedures.
• Facilitate and/or attend meetings.
• Work with Salesforce Administrators and Process Improvement team to identify and implement process and functionality improvement within Salesforce. Oversee testing associated.
• Assist in the development of SOPs and training curriculum for entry into existing ERP/CRM and related information systems.
• Ensure the accuracy of data entry for acquisitions, working with the software engineer team for mapping and data verifications.
• Collaborate with department leads and identify efficiencies in administrative operating procedures.
• Oversee system platform training for new employees, as well as keeping team current with updates/changes in system function as they arise.
• Assist in the development of ongoing training schedules for existing team members.
• Communicate with team members regarding training schedules and procedural changes. This could include in-person, remote sessions, shared teams, etc.
• Multiple platforms are used and knowledge of those platforms and best approach is necessary.
• Travel to various offices for onsite training when needed and as directed and / or scheduling of team mates to accommodate workload for travel (up to 50% domestic travel requirement). This will be for acquisition activity and follow up trainings / re-training.
• Work well independently from a home-based office on non-traveling days.
• Other duties may be assigned.

QUALIFICATIONS:

The qualifications listed below are representative of the elements required to perform the job successfully, however in some cases, an equivalent combination of Education, Training, Certifications and Experience may meet the job qualifications.

Education, Training, Certifications:

• Associate's and/or bachelor's degree or equivalent experience, required.

Experience, Knowledge, Skill Requirements:

• Basic Knowledge of Fire Extinguisher, Fire Alarm, Monitoring and Security, and/or Pre-Engineered systems, required.
• Critical evaluation skills and ability to prioritize tasks in a high-volume environment, required.
• Work independently with little or no supervision.
• Proven experience providing training within a service industry, required.
• Understanding of effective teaching methodologies and tools.
• Willingness to keep abreast of new techniques in corporate teaching.
• Proficient communication, presentation, and public speaking skills - must be comfortable training groups of people in person or remotely.

Communication Skills:

• Must have the ability to effectively read, write and communicate in English with employees, customers, and board of directors. Many audiences must be considered, including alignment among multiple stakeholders.

Systems and Software Skills:

• Proficiency operating computers and use of full Microsoft Office suite, required.
• 2+ years Salesforce experience, required.
• Successful applicant will train on functionality and processes within the internal systems.
• Experience with ERP/CRM systems; required.

Other Qualifications:

• Valid driver's license with acceptable driving record required.
• Must be able to comply with SFPH's Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement.

PHYSICAL & WORK ENVIRONMENT REQUIREMENTS:

Reasonable accommodations may be made to enable individuals with disabilities to perform Essential Job Duties.

Physical Requirements:

While performing the duties of this job, the employee is required to sit for long periods. Employee will occasionally be required to bend, kneel, balance, lift <20lb, walk, stand, ascend/descend stairs, drive, twist, and reach above and below shoulders.

Work Environment:

Employee will consistently be required to work indoors in an office or remote setting, work alone and with others. Employee will occasionally be required to wear appropriate personal protective equipment, as required by company safety policies. Employee will frequently be required to travel.

We are fully committed to equal opportunities for employment to all individuals regardless of race, national origin, gender, religion, sexual orientation, disability, familial status, and any other classification protected under the law. We are an Equal Opportunity, Affirmative Action employer.
While this job description is intended to be an accurate reflection of the position, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.

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