Onboarding Specialist

Genesis10 is currently seeking an Onboarding Specialist with our client in the financial industry. This is a 6-month on-site role located in Naples, FL.

Pay Range: 20 - 25/HR W2

Job Duties:

• Implements moderately complex new products and services for clients. This includes analyzing requirements and gathering deliverables to complete the implementation, performing maintenance on existing client profiles and maintaining client-specific operating procedures. May provide sales or consultative support to clients in selected deals.
• Utilizes data provided from sales and/or sales support personnel to establish or update client-specific information for assigned product. Coordinates and produces data for pre-implementation validation.
• Analyzes, assesses and documents client requirements while adhering to established processes and procedures. Verifies implementation work done by other staff.
• Escalates or addresses challenges and may train clients on products and/or services. Ensures positive ongoing client experiences.
• Manages multiple implementations simultaneously; reports/drives progress relative to service level performance. Facilitates/participates in internal and external stakeholder meetings. Guide new restaurant and retail clients through the full Linga rOS onboarding process from kickoff to go-live.
• Conduct onboarding kickoff calls to review hardware, software licensing, menu requirements, and network readiness.
• Perform remote hardware installation and configuration, including PAX devices, printers, Android devices, iPads, KDS, and network components.
• Serve as the primary point of contact for clients during onboarding (first 60 days for clients), ensuring clear communication and timely project updates.
• Review and validate all menu data, modifiers, pricing, taxes, dual-pricing settings, and payment processing configurations.
• Coordinate VAR submissions and ensure payment terminals and payment processing setups are completed accurately.
• Provide training on Linga rOS POS, KDS, Kiosk, Inventory, Loyalty, QR ordering, and online ordering features as needed.
• Manage network sign-off requirements and collaborate with customers to ensure proper infrastructure prior to installation.
• Track project milestones, identify delays or risks, and escalate issues to management when necessary.
• Support clients during their scheduled go-live, ensuring a smooth transition into daily system usage.
• Provide continued onboarding support for 30 days after go-live, ensuring system adoption and addressing post-launch adjustments.
• Record detailed case notes, documentation, and follow-up actions in CRM systems.
• Collaborate closely with Sales, Support, and Onboarding Leadership to ensure handoff consistency and customer success.
• Maintain a high level of product expertise on Linga modules, hardware compatibility, and best practices for deployment.
• Deliver an exceptional customer experience by understanding customer needs, resolving challenges, and ensuring long-term success.

• 2yrs (Must have a combo of at least 2 of the required skills below)
• Ability to troubleshoot technical issues related to hardware, software, and network configurations. (Strong understanding of POS systems, payment processing, and hardware components highly preferred)
• Excellent communication skills with the ability to explain technical concepts in an easy-to-understand manner .
• Strong organizational and project management-type skills, with the ability to manage multiple onboarding projects simultaneously (not a true PM position).
• Comfortable working in a fast-paced environment with shifting priorities and deadlines.
• Proficiency with CRM tools, ticketing systems, and basic data entry/documentation standards. Implementation experience Strong Customer service skills

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

About Genesis10:
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:
Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF)
Remote opportunities available

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.