IT Helpdesk Engineer

Datawatch Systems, Inc., a leading national provider of managed access control and emergency management solutions for over 30 years, is seeking an experienced IT Professional to join our team in Bethesda MD.

Schedule is Monday - Friday, 8-4/9-5. Part remote - part onsite. Starting salary is $65,000/year plus benefits and paid time off. All applicants applying for a position at Datawatch Systems must be willing to submit to a drug screening and criminal background check. E/O/E/M/F/V/D.

Location: Bethesda, MD
• Travel: 10%
• Salary Range: $65,000/year

• Taking ownership of user incidents and requests by providing telephone, remote, and email support to our users/clients and logging incidents and requests
• Performing IP troubleshooting including VOIP and IP Video configurations
• Working with IT team in a 24/7 environment, utilizing the latest technologies, which may involve occasional travel to configure remote systems
• Troubleshooting issues related to Microsoft Office Applications and Office 365
• Researching and identifying prospective vendors
• Responsible for managing procurement process utilitizing corporate applications and preferred vendor relationships for the Datawatch IT department
• Responsible for inventory control for employee user equipment (desktops, laptops monitors, smartphones, etc)
• Evaluating products and vendors according to key business criteria
• Preparing proposals, requesting quotes, and negotiating purchase terms and conditions
• Preparing and issuing purchase order and agreements
• Monitoring vendor performance and resolving issues and concerns
• Inspecting and evaluating the quality of purchased items and resolve shortcomings

• A minimum of 2 years of IT Service Desk experience or equivalent
• Experience working with Desktop Operating System Imaging solutions
• Hands-on experience with the following technologies: Windows Server, Active Directory, Azure Virtual Desktop Remote Desktop, DNS, DHCP, Office365, VoIP and Microsoft Office Applications
• Experience with managing users in Active Directory and Office 365 Exchange Online
• Strong hardware and software troubleshooting skills
• Strong documentation skills
• Demonstrate proficiency with Microsoft Windows 11 Operating Systems
• Troubleshoot basic LAN, Internet and VPN connectivity issues
• Excellent communication interpersonal and negotiation skills
• Strong analytical thinking and problem-solving skills
• A Bachelor's Degree or equivalent in Computer Science, Informations Systems Engineering, Business, or other related fields , or 4 + years of related experience and / or training or equivalent combination of education and experience
• The ability to communicate clearly: you can explain just about anything to anyone and you are comfortable communicating with clients over the phone and in writing
• Strong customer service skills and a passion for creating an un-matched customer service experience
• The ability to deliver excellence independently and collaboratively
• It would be helpful to have one of the following industry related certifications: CompTIA: A+, Network +, Microsoft: MTA, MCSA-Office365, MCSA-Windows Server, MCSE-Server Infrastructure, MCSE-Exchange Server
• Ability to work flexible hours is strongly preferred.

Benefits

Choice of Medical Insurance plans

Choice of two Dental Insurance Plans

Vision Insurance

Medical and Dependent Care FSA Accounts

401K Plan with a discretionary employer match

529 Plan Access

Employee Assistance Program

Commuter and Parking Benefit

Short-term Disability and Long-term Disability Insurance

Employer-paid 50K Life and AD&D Insurance

Voluntary Life Insurance for Employee, Spouse and Children

Voluntary portable Accident, Critical Illness Insurance, Hospital Indemnity Coverage

Annual performance evaluation and salary adjustment consideration

Paid holidays, sick and vacation leave

Job-related tuition reimbursement