Resolution Analyst I

Job Title: Resolution Analyst I

Duration: 6 months

Location: Hoffman Estates, IL 60169

Pay Rate: $25 - $30 hourly

JOB SUMMARY

Duties:

Responsible for issue resolution and arranging for past due amounts and proactively calling account base, process billing adjustments, dispute management, and reconciliation of payments and contracts as needed.

Works closely with Dealer, OEM, or Partner's accounting department up to Dealer Principal/Owner and Internal departments including Contracting, Billing, Sales, Implementation, Support, or RGM/VP to ensure clients are billing contracted, installed and functional and payments are received on valid billing.

Resolves escalated client issues/disputes using problem solving skills

Researches issues which includes contacting internal business groups to determine resolution

Provides account reconciliations to include contract versus invoice and payment application

Acts as an escalation point on inquiries from internal and external clients

Attend critical calls to review book of accounts assigned, discuss balances due, and payment status on delinquent accounts

Meet monthly Department A/R Goals and Service Level Agreements (SLA) Create Manual Invoice Presentments per client specifications Learning our different businesses/products and contracts for issue resolution Review and validate Disputes, process credit memos, billing adjustments, and correct billing errors as needed

Collect on short pays/deductions in error and follow up on delinquent accounts, including Bad Debt Write-Offs and escalating collection efforts as needed Proactively contacts clients to review first invoice after an Upgrade/Renewal/Ownership Change Responsible for handling all correspondence from internal and external clients timely Updates management on potential issues.

Makes recommendations on resolution and ways to prevent future issues, after root cause evaluation Organize priorities to meet deadlines and meet client expectations Performs other related duties as assigned

Skills: Excellent Written and Verbal communication Skills Proficient working knowledge in MS Office - Excel a must Ability to work independently and to adapt to a fast changing environment Strong Customer Service Skills Strong attention to detail Self-Motivator while actively participating in a team environment Oracle EBS Salesforce Billing

Education: High School Diploma or equivalent

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.