Crisis Residential Program Certifier - Crisis Stabilization Unit

MPHI is a Michigan-based and nationally engaged, non-profit public health institute. We are a team of teams, process and content experts, dedicated to building A world where tomorrow is healthier than today!

Title: Crisis Residential Program Certifier - Crisis Stabilization Unit

$60,000 - $80,000 / Posted Thru: 2-1-26

Cover Letter Required with Application

Location: Remote/Virtual - Must Live and Work in Michigan

Purpose: This position functions as a program certifier to help implement the Crisis Stabilization Unit (CSU) programming statewide, for primarily children and with some work with adult CSUs. It recommends the certification and re-certification of CSUs and conducts site visits when necessary. It investigates complaints, possible CSU certification rule violations, and recommends sanctions. The position provides support and technical assistance on the CSU certification process to certified CSUs and entities seeking to become a CSU. The position will help monitor CSU compliance with program data submission and help produce reports of CSU service utilization to support leadership in identifying opportunities for improvement and for the purposes of financial reconciliation. This position will also implement adult crisis residential certification by reviewing the certification application submitted by Crisis Residentials through PIHPs.

Duties and Responsibilities:
Implement the certification process of the statewide Crisis Stabilization Units.
* Implement the CSU certification and re-certification process with YCSU Specialist including conducting site visits when necessary.
* Review certification and re-certification applications for accuracy, completeness and compliance with submission dates
* Review and make recommendations for approval of individual agency certification and re-certification applications for compliance with certification rules.
* Review inspection and licensing reports from other agencies for compliance with the certification process.
* Support the certification and recertification process through timely notification and correspondence with CSU facilities.
* Provide official documentation to applicants regarding their CSU certification status.

Provide support to certified CSU and CSU applicants to ensure the certification process is user friendly.
* Monitor correspondence from CSUs for updates related to CSU status.
* Provide certification support and TA to entities applying for CSU certification ensuring the process is user friendly.
* Provide technical assistance to CSUs on completing the certification application in the MDHHS Behavioral Health CRM.

Investigation of any potential rule violations related to CSU Certification, including cooperation with other investigations such as potential Recipient Rights Investigations or Critical Incidents.
* Investigate complaints of rule violations involving CSU certification and assign sanctions as appropriate.
* Review Critical Incidents related to CSUs, approve and ensure completion of corrective action plans as necessary.
* Coordinate and cooperate with Recipient Rights office investigations including potential impact on certification standing for CSUs.
* Investigation of complaints of rule violations involving CSU certification through interviews, reviews of evidence, and unannounced visits.

Implement the certification process for Adult Crisis Residentials.
* Review and approve crisis residential certification applications submitted by crisis residentials through Prepaid Inpatient Health Plans.
* Maintain an accurate up to date list of certified Crisis Residential Programs.
* Answer questions on the certification process.
* Work with MDHHS colleagues to ensure the adult-crisis residential certification process is aligned with other programming.

Monitor and develop reports on certification data.
* Maintain updated certification files and CRM records in an efficient manner for both YCSUs and adult crisis residentials.
* Ensure the timely submission of CSU performance metrics.
* Maintain an accurate database of CSU certifications and provide reports to leadership as needed.
* Always represent the best interest of MDHHS and MPHI.
* All other duties as assigned.

Qualifications/Requirements:

Education: : Possession of a bachelor's degree or higher in Public Health, Health Administration, Public Administration, Public Policy, Social Work, Business

Administration, or another concentration related to the duties and responsibilities of the assigned position: education related to public/behavioral health

administration preferred, masters preferred.

Experience: Two or more years' experience in the following areas: licensing, certifying, or credentialing health or human service programs or operating a quality improvement program, developing programs, policies, and procedures, extensive knowledge of or preferably provision of public mental health, substance use, or developmental/disabilities services, especially in the area of crisis care, extensive knowledge of or preferably provision of behavioral health services for children, adolescents, and their families, leadership role, may be formal or informal but should demonstrate ability to elevate a team environment through self-awareness, active listening, and demonstrated value in diverse viewpoints.

Important Skills and Characteristics:

• Advanced knowledge and understanding of Michigan's specialty behavioral health care systems, including Medicaid and other delivery systems.
• Advanced knowledge of program administration and oversight, in particular quality control.
• Advanced knowledge of crisis service.
• Advanced knowledge of Medicaid program policy, federal and state statutes impacting the delivery of behavioral health care services, and an understanding of the role that lawmakers and administrators play in the execution of Michigan's public behavioral health system.
• Advanced skill in project management, including the use of all necessary software necessary to execute stated duties and responsibilities (includes the suite of Microsoft Office applications such as Word, Excel, PowerPoint, Outlook).
• Ability to meet competing deadlines. Strong sense of intellectual curiosity and high aptitude to learn a complex and perpetually evolving health care system.
• Ability to develop professional relationships virtually, engaging in professional written and oral correspondence.
• Ability to focus on small-scale details, as well as system-level impacts.
• Ability to work independently with minimal direction.
• Ability to maintain organization to ensure accessibility of materials for the team.

Work Environment and Physical Requirements:Job may require moderate physical effort including lifting materials and equipment of <50# and involves viewing a CRT or VDT screen 25% to 75% of the time. Standard office environment. May require valid vehicle operator's license where needed to perform duties of the position.

RESPONSIBILITY FOR THE WORK OF OTHERS: No assigned responsibility.

IMPACT ON PROJECTS, SERVICES AND OPERATIONS:This position has a direct impact on the quality of services provided by MPHI to MDHHS.

REQUIRED COMMUNICATION

Contact Person/Group	Frequency	Purpose
Supervisor	Daily	Supervision
Internal Partners	As Needed	Collaboration
External Stakeholders	As Needed	Collaboration

"For purposes of employment standards, this classification is "Exempt" from overtime provisions of the fair Labor Standards Act."

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