Digital Innovations Manager - USU Operations

Join the HJF Team!

HJF is seeking a Digital Innovations Manager to guide and execute the strategy for delivering innovative solutions that achieve business objectives, solve business problems, business process redesign (BPR) and maximize operational efficiency. The incumbent will work closely within HJF, engage internal and external customers, and act as the liaison between HJF G&A, HJF programs, and HJF IT Services to ensure high quality technology services.

This position will be in support of the newly established USU Digital Technology Innovation Center (DTIC).

The Henry M. Jackson Foundation for the Advancement of Military Medicine (HJF) is a nonprofit organization dedicated to advancing military medicine. We serve military, medical, academic and government clients by administering, managing and supporting preeminent scientific programs that benefit members of the armed forces and civilians alike.Since its founding in 1983, HJF has served as a vital link between the military medical community and its federal and private partners. HJF's support and administrative capabilities allow military medical researchers and clinicians to maintain their scientific focus and accomplish their research goals.

• This role focuses on leading a team to execute digital innovation initiatives, managing specific systems, engaging with stakeholders, and contributing to broader technology strategies.
• Leads, oversees, and mentors a team of IT professionals responsible for designing, deploying, managing, and supporting specific applications, systems, or user devices.
• Supports USU's technology initiatives and provides technical assistance to internal and external customers.
• Fosters a team culture that encourages innovation, adaptability, and continuous learning.
• Organizes and leads discovery sessions with customers and partners to understand their business processes, environment, needs, and functional requirements.
• Manages the screening, evaluation, and response to user and customer inquiries related to current and new technology initiatives.
• Develops technical solutions and approaches for fulfilling business requirements and enhancements, including the acquisition of new technology tools.
• Collaborates closely with IT Project Managers and USU leadership to manage and troubleshoot technology initiatives and help determine project priority.
• Implements and participates in technical change management processes for assigned systems and applications, working to minimize disruptions and negative impacts.
• Manages the day-to-day operations and lifecycle for assigned systems (e.g., network components, specific servers, applications, or user devices).
• Ensures these systems are reliable, available, secure, and cost-effective.
• Researches and evaluates new technologies (like AI, automation, cloud tools, or IoT) that could improve team projects or operations.
• Monitors technology trends and reports relevant findings and potential uses to leadership.
• Contributes to the development and execution of the technology roadmap, focusing on assigned systems and projects.
• Manages project-specific budgets and tracks expenses for assigned initiatives, including monitoring.
• Provides input for budget planning, detailing resource needs and costs for team projects and systems.
• Participates in relevant IT committees or working groups, representing the team's perspective and needs.
• Performs other duties as assigned by their supervisor, including participating in required training.

Supervisory Responsibilities

• Direct Supervisor: Direct authority to make decisions on the following: employee hiring, disciplinary action, starting salaries and merit increases; conduct employee performance evaluations and directs work activities.

Education and Experience

• Bachelor's Degree required, Master's Degree preferred
• Minimum of 9-10 years experience required

Required Knowledge, Skills and Abilities

• Must possess excellent written and oral communication skills to work with a wide variety of program management personnel as well as IT personnel of varied technical knowledge.
• Must demonstrate exceptional customer service with advanced skills in problem-solving, and the ability to work in a dynamic environment where priorities change rapidly.
• Experience developing business requirements, instructional and procedural documentation and presentations.
• Strong analytical skills with a demonstrated ability to analyze business problems, identify and describe system dependencies, and identify issues and risks.
• Experience leading and facilitating discovery sessions.
• Must possess an exceptional service ethic with demonstrated leadership and coaching skills.
• Must have a proven track record of starting projects independently, improving processes, and translating technology into tangible process and product improvements in a cooperative environment that requires consensus building.
• Must be experienced in multiple computing platforms and environments, such as Windows, Linux, MacOS, and cloud platforms such as AWS, Azure, and Google Cloud.
• Prior experience implementing technology requiring knowledge of storage, networking, cloud and on-premises computing is required.
• Advanced skills in troubleshooting and problem solving, excellent written and oral communication skills and the ability to work and lead gracefully under pressure.
• U.S. Citizenship required; Ability to obtain and maintain a T3 secret clearance.

Physical Capabilities

• Lifting: Requires lifting materials up to 25 lbs.
• Ability to stand or sit at a computer for prolonged periods.
• Ability to climb, pull, and lift heavy objects.

Work Environment

• This position will take place primarily in an office setting.

Compensation

• The annual salary range for this position is $105,800-$160,000. Actual salary will be determined based on experience, education, etc.

Benefits

• HJF offers a comprehensive suite of benefits focused on your health and well-being, from medical, dental, and vision coverage to health savings and retirement plans, and more.

Employment with HJF is contingent upon successful completion of a background check, which may include, but is not limited to, contacting your professional references, verification of previous employment, education and credentials, a criminal background check, and a department of motor vehicle (DMV) check if applicable. Any qualifications to be considered as equivalents, in lieu of stated minimums, require the prior approval of the Chief Human Resources Officer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Any qualifications to be considered as equivalents, in lieu of stated minimums, require the prior approval of the Chief Human Resources Officer.