NAC Customer Service Agent

Northern Air Cargo is a subsidiary of Saltchuk Aviation and part of the Saltchuk Family of Companies. Our Mission is to provide safe, reliable aviation services for our customers and create a place for employees to build long-term careers. Northern Air Cargo services customers in Alaska and Hawaii.

DUTIES:

• Welcomes customers by greeting them appropriately and maintaining security by following procedures.
• Answers incoming telephone calls and provides customer information.
• Sells Northern Air Cargo services in person and over the phone.
• Promptly responds to inquiries about company services, regulations, transit information, procedures, and rates.
• Quotes rates, executes air bills accurately and completely, tracks shipments, and arranges pick up or delivery of freight.
• Ensures freight is properly described.
• Performs self-audits on airway bills and other documents to ensure accuracy.
• Researches and resolves customer issues and answers customer questions.
• Notifies customer of applicable policies and regulations related to shipments.
• Handles cash, credit card and customer account payment methods.
• Updates sales team with pertinent customer information.
• Maintains clean and safe work area.
• Uses Microsoft Word, Excel, SharePoint and performs database management in JetStream.
• Other duties as assigned.

POSITION QUALIFICATIONS AND REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• High school diploma or equivalent.

Experience:

• Six months related experience and/or training required.
• Must be able to interact well with customers.
• Must be highly proficient at multi-tasking.
• Need strong attention to detail.
• Must be highly computer literate.
• Need to be a self-starter.
• Presents a friendly and professional image to the public.
• Must be able to work under flexible customer service demands.
• Must be able to type accurately and use a ten key.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers and decimals.
• Ability to compute rates, ratios, and percentages.
• Regular attendance and shift work is required.
• Must be able to pass a pre-employment drug test, background check and receive TSA clearance to operate in secure area.

LANGUAGE and COMMUNICATION SKILLS:

• Ability to read and comprehend instructions, correspondence, and interoffice memos.
• Ability to follow verbal instructions.
• Ability to write routine business correspondence.
• Ability to effectively communicate information in one-on-one and small group situation to customers, clients, in person, and over the telephone.

PHYSICAL DEMANDS:

• While performing the duties of this job, the employee is regularly required to sit, speak, and listen.
• The employee is occasionally required to stand and walk.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision.

DISCLOSURE:

The intent of this Description is to provide a representative summary of the major responsibilities performed and results expected by persons assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. Incumbents may be required to perform other job-related tasks other than those specifically presented in this description.

EQUAL OPPORTUNITY STATEMENT:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or status as a protected veteran. If you are a person with a disability needing assistance with the application process, please email RecruitingTeam@nac.aero.

LINK:

Northern Air Cargo (NAC) is part of Saltchuk which is a family of diversified transportation and distribution companies with a vision to serve our customers by being the best in North America. We value safety, reliability, and commitment to our organization -- in a work environment where anyone would be proud for their children to work. To learn more about either NAC or Saltchuk, please visit www.nac.aero or www.saltchuk.com.