Fleet Account Lead

About CAMP Systems: At CAMP Systems, we are the trusted leader in aircraft compliance and health management, proudly serving the global business aviation industry. With over 20,000 aircraft and 33,000 engines supported on our cutting-edge platforms, and partnerships with more than 1,300 maintenance facilities and parts suppliers worldwide, we're shaping the future of aviation technology. Since our founding in 1968, we've grown to a dynamic team of 1,600+ employees across 14 locations globally-all united by a passion for innovation and excellence.

Our Mission & Vision:
We connect the aviation industry through smart technology to make flight safer and more efficient, driving the future of aviation with intelligence and exceptional customer experiences.

Our Values & Excellence Mindset: We are customer obsessed, trust-driven, owners of our work, stronger together, constantly curious, and boldly innovative.

What You Will Experience In This Role:

The Fleet Account Lead (FAL) provides maintenance management support and customer service to CAMP fleet customers. FAL is responsible for ensuring that fleet customer aircraft are compliant, and the customer is fully utilizing CAMP services. The FAL will coordinate with CAMP field service, customer support and account managers on behalf of the customer for all customer service activities. The FAL establishes and maintains solid relationships with key decision makers at the fleet customer and aligns CAMP resources to meet the customers maintenance management and service requirements.

The FAL will work as the fleet customers internal advocate to remove obstacles that may impede the customer's experience with CAMP. The FAL will have overall responsibility for the compliance status and data quality of their fleet customer aircraft. The FAL is responsible for improving customer utilization of services and the successful customer adoption of new service and product offerings. The FAL will take ownership of CAMP success from and finical standpoint and work to retain and grow subscription revenue.

You have:

• Customer Centric - relentlessly supporting the customer experience
• Operational knowledge of the CAMP platform
• Strong written and verbal communication skills
• Strong attention to detail, organizational and multi-tasking skills are a must
• An exceptional listener who hears the details of customer feedback
• Ability to quickly grasp technology platform and help others embrace behavioral change
• Proven success in managed services, aviation and aircraft management industry experience is preferred
• Proven ability to listen, extrapolate information and analyze to effectively provide solutions to the fleet customer
• Ability to effectively learn technical products, services and solutions and readily apply new knowledge
• Experience working with all levels of an organization
• The ideal candidate will have the ability to travel to customer sites up to 20%
• Set and continually manage project expectations with team members and other stakeholders
• Must have strong data analysis skills and be proficient in Microsoft Excel (Pivot Tables, V-Lookups, etc)

Why Work at CAMP?

Join a culture where your ideas matter, your impact is real, and your growth is supported. Be part of a team reimagining the future of aviation.

CAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer - vets/disabled

CAMP is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact hr@campsystems.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or protected veteran status EEO.