Engineering Support Associate

DNJP22406 - Engineering Support - Longwood, FL- 3 years
ReNuke Services is seeking an Engineering Support Specialist for our client"s site in Longwood, FL!

Description:

70%: Perform Design Tool entry, work management system and general support to Designers and management of system queues
* Enters projects as requested into the work management system using Designer field notes, templates, and/or Expert Designer or other methods.
* Applies standard designs to lower complexity corrective maintenance work, follow-up work, and/or other routine program work.
* Assists the Designers with general work order preparations, particularly for overhead and underground revenue work, major projects and other maintenance / program work.
* Work order creation based on assistance from designers
* Copies/translate sketches/notes from Designers into appropriate format for attached construction prints on work orders in the work management system (eg. Residential, small commercial and lighting).
* Also completes work orders that do not require a field visit or guidance from a Designer. (eg temp services)
* Verifies/completes the dependencies in the work management system prior to releasing job(s).
* Assists Designer with updating work management system for status, project comments, or customer comments and contact information.

20%: Communicates and coordinates with internal/external customers
* Performs customer call as requested for various work management system tasks and coordinates with responsible parties regarding right-of-way, site ready, schedule, re-schedules, CIAC, invoices, site delivery.
* Compiles, reviews, and prints reports from work management system as needed
* Contacts customers to confirm project details and schedules (depending on Enable)
* Assists in managing communications for Designers such as creation/scheduling of customer outages and letters, manually generated invoices (CIAC), and other general communications with customers as necessary.
* Communicate, coordinate, and develop solutions for a broad range of requests between Designers and Schedulers, C&M Specialists, and others as needed (Ex. Phone number lookup to in-depth work management/design tool changes).
* Reports job status details to Designers, C&M Specialist, and/or contract construction crews as needed.
* Demonstrates excellent customer skills
* Possesses effective written and verbal communication and interpersonal skills
* Collaborates effectively in a team environment
* Demonstrates proficiency in Microsoft Office suite
* Exhibits flexibility and dependability during storm events and regular work
* Effectively manages stressful situations
* Demonstrated proficiency in computer-based work management systems
* Knowledgeable of E&CP processes, work management system, and related computer applications
* Experience using computer-based drawing tools

5%: Handles customer information system inquiries and centralized group requests
* To and from requests from call center representatives
* Supports designer with obtaining information out of customer information systems