IT Support Analyst

The IT Support Analyst plays a critical role in providing exceptional IT desktop support to the College of Veterinary Medicine's faculty, staff, and students. This position requires strong technical expertise, excellent problem-solving skills, and outstanding customer service abilities. Assist with Audio/Visual (A/V) projects and support.

As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.

What we offer:

Attain Work-life balance with our Childcare discounts, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.

Associate's degree with 1-2 years of relevant experience; or an equivalent combination of education, training and relevant experience.

- Strong troubleshooting skills for Windows and Mac OS environments.
- Experience with IT system management tools such as SCCM and Jamf.
- Excellent verbal and written communication skills.
- Ability to work collaboratively with various stakeholders, including faculty, staff, and IT partners.

- At least 1 year of IT support experience, preferably in veterinary, medical, or clinical environments within higher education.
- At least 1 year of experience supporting classroom A/V systems.
- Experience with coding or programming languages.
- Knowledge of database management, system security, and regulatory compliance.
- Experience with the ServiceNow ticketing system

N/A

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 orworkatncstate@ncsu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.