Workplace Services Manager

Mass General Brigham (Enterprise Services)
United States, Massachusetts, Somerville
399 Revolution Drive (Show on map)
Jan 15, 2026
Summary Responsible to plan, direct, or coordinate operations and functionalities of facilities and buildings. May include surrounding grounds or multiple facilities of the organization's campus. Onsite: 100% Onsite at Assembly Row in Somerville. Note: Applications submitted with Cover Letters are preferred Essential Functions Assist with the creation, continual update and management of a standard operating procedures document for MGB Workplace Services. * Supervise three Workplace Services Employees including a Facilities Assistant, a Conference and Events Coordinator and an Assistant Conference and Events Coordinator. Provide necessary training for and support of their daily tasks and responsibilities while focusing on coaching and mentoring and yearly performance reviews. In addition to the direct supervision of Workplace Services employees, the Facilities Manager will work closely with dedicated service providers to ensure the highest level of customer service delivery. * In collaboration with Human Resources, IS and Administrative Services, oversee the administration of the Connected Work Program. * Work collaboratively with the Workplace Services Business Manager on a number of initiatives and assist in report generation and analytics and the dynamic monitoring of performance measurement criteria with key performance indicators. * Work closely with internal PHS employees to ensure Assembly Row remains an exemplary work environment. This includes, among other things, close collaboration with internal administrative, communication, and operational committees to ensure a unified culture for all employees and the seamless delivery of a multitude of services and resources. * Assist the Director as needed with the coordination of efforts of various onsite third-party vendors to provide a wide array of high quality centralized services to all employees. This includes functions such as mail and shipping/receiving processes, safety and security programs, custodial efforts, parking and transportation, onsite food services and overall physical operations and maintenance. * Working closely with Human Resources and hiring managers, provide employee Onboarding and Offboarding support to include the assignment of workstations to staff and the preparation thereof as new employees are hired, promoted or transfer in addition to the release of seat assignments and deactivation of building access as employees terminate or transfer from PHS. * Manage space database so data is always up-to-date regarding utilization and building occupancy. * Responsible for the communication, coordination and logistics of all onside staff and department moves. Work with other Real Estate staff and assigned project manager on any conversions of workstations and phone/huddle/small conference rooms. * Other tasks as assigned. Education Associate's Degree Related Field of Study preferred Bachelor's Degree Related Field of Study preferred Licenses and Credentials Journeyman Electrician [State License] - preferred Master Plumber [State License] - preferred Personal Drivers License -preferred Experience 5-7 years progressive experience in management of facilities operation required 2-3 years experience working in a hospital setting preferred Knowledge, Skills and Abilities - Knowledge and background in all aspects of Plant Operations (HVAC, electrical, plumbing, fire alarm, work order and building automation systems). - Computer proficiency required Microsoft office applications preferred with ability to learn new software. - Leadership and interpersonal skills with the ability to motivate and inspire teams with varied experiences and viewpoints - Work independently, be self-directed and contribute as a member of a team. - Anticipates challenges and develops and implements strategies for addressing them. - High level of service delivery Demonstrate initiative with ability to prioritize work, meet deadlines and adapt to changing situations. - Attention to detail. Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.