Director of Front Office

Crescent Hotels & Resorts
vision insurance, paid holidays, 401(k)
United States, Texas, Horseshoe Bay
200 Hi Circle North (Show on map)
Feb 28, 2026
Description Director of Front Office Reports To: Front Office Manager Location: Horseshoe Bay Resort, Texas Hill Country Lead the Welcome at Texas's Premier Lakeside Resort Advance your hospitality career in the heart of the Texas Hill Country. As the Director of Front Office, you will serve as the driving force behind the guest experience at Horseshoe Bay Resort. We are seeking a dynamic, hands-on leader with a passion for luxury service, operational excellence, and team development. Your Mission You will oversee the first and last impression our guests receive, ensuring an exceptional, seamless experience throughout their stay. Operational Excellence Lead all Front Office operations with a focus on efficiency, coordination, and high-touch service delivery. Guest Satisfaction Ensure complete guest satisfaction by proactively resolving challenges and implementing worldclass service standards. Strategic Leadership Establish clear goals, develop and mentor the management team, and cultivate a culture of professionalism, high morale, and continuous improvement. Financial & Revenue Management Oversee reservations forecasting, occupancy strategy, and revenue controls. Manage budgets and P&L performance with precision and accountability. Benefits and Culture at Horseshoe Bay Resort Horseshoe Bay Resort combines the charm of lake-life living with the sophistication of luxury hospitality. We embrace Diversity, Equity, Inclusion, and Belonging and prioritize the wellbeing of our associates. Compensation & Growth Competitive compensation with scheduled performance reviews and raises. Career Development: Opportunities to advance through our ManagerinTraining (MIT) Program, preparing high-potential leaders for executive roles. Full-Time Benefits Health & Wellness: Medical, Dental, and Vision insurance; Disability; Major Illness and Accident coverage. Retirement: 401(k) with employer match. Time Off: Paid Vacation and Paid Holidays. Support: Access to the Associate Relief Fund. Exclusive Associate Perks Resort Privileges: Golf and amenity access (based on occupancy), plus significant dining and retail discounts. Travel Benefits: Exclusive rates at more than 100 Crescent Hotels & Resorts properties and the Preferred Hotels network worldwide. Daily Convenience: Subsidized Associate Housing, resort shuttle transportation, and weekly meal subsidies. Culture & Community: Enjoy engaging associate events and team activities throughout the year. Qualifications Experience & Education Minimum 5 years of leadership experience in hotel, resort, or rental management. High School diploma required; College degree preferred. Skills & Competencies Strong P&L understanding and the ability to interpret financial reports. Proven team leadership, mentoring, and staff development skills. Exceptional communication and a strong commitment to personalized guest service. Availability Flexibility to work nights, weekends, and holidays to support peak resort operations. Qualifications Behaviors Functional Expert - Considered a thought leader on a subject Team Player - Works well as a member of a group Leader - Inspires teammates to follow them Enthusiastic - Shows intense and eager enjoyment and interest Motivations Self-Starter - Inspired to perform without outside help Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization Education Bachelors of Hospitality and Resort Management (preferred) Associates of Hospitality and Resort Management (preferred) High School (required) Skills UltiPro (required) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.