Technical Representative (Ohio, Kentucky, West Virginia)

This role is responsible for delivering a wide range of field service activities, including installation, maintenance, and repair of both company and third party products. Leveraging strong technical knowledge and troubleshooting skills, the position focuses on resolving customer issues efficiently while providing guidance on preventative maintenance to ensure long term product performance. As a customer facing role, it covers the territory of Ohio, Kentucky, and West Virginia, requiring regular travel to support clients across the region. In addition to solving field problems, the position offers the opportunity to train customers on Haworth products, fostering strong relationships and enhancing customer satisfaction.

• Manage Installations:Lead and coordinate the installation of Haworth products, ensuring the highest standards of quality and safety.
• Conduct Site Management:Complete site surveys, including inspections, preparations, and measurements, verifying accuracy against installation drawings.
• Oversee Inventory:Manage on-site materials, including receiving, reviewing shipments, and reporting discrepancies.
• Provide Technical Expertise:Create, maintain, and administer technical documentation and content for installation training.
• Deliver Training:Develop and deliver training programs for AI Installation Certification, ensuring comprehension of installation standards.
• Ensure Compliance:Manage and maintain the Installation Certification and Approval database, ensuring subcontractor compliance.
• Collaborate with Stakeholders:Maintain positive working relationships with customers, influencers, dealers, and internal teams to ensure project success and customer satisfaction.
• Must be able to perform all essential job functions with/without accommodation.
• Uses office automation, communication, software, and tools used in Haworth office environment.
• Performs other duties within scope as assigned.

• Education: Bachelor's Degree or equivalent in relevant field of study
• Education Equivalency: Associate's Degree plus 2 years related experience OR 4 years related experience if no post-secondary education
• 2 years of furniture installation industry experience
• This position covers the territory of Ohio, Kentucky, and West Virginia; candidates must reside in one of these three states to be considered.
• This role is remote-eligible; however, candidates living within 50 miles of a Haworth location are expected to maintain a regular on-site presence.
• This position requires up to 50% travel
• Military Equivalency at www.mynextmove.org/vets/find/military
• Applicants must possess an unrestricted right to work in the US to be eligible for this position

• Ability to quickly learn and deliver effective training and presentations, including technical content for dealers, customers, installation teams, and field sales.
• Growing project management skills with the ability to troubleshoot and resolve issues on third party installations.
• Strong communication skills for working with sales teams, dealers, contractors, architects, designers, engineers, inspectors, and other key partners.
• Comfortable working in a fast paced, changing environment and developing sound decision making skills related to quality, safety, and product setup.
• Experience in the furniture installation industry, including customer interaction and technical knowledge of Haworth products and installation requirements.