Senior Quality and Compliance Coordinator

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the "12 Angry Seniors." Their mission continues to guide everything we do.

Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults.

Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity.

At SCAN, we believe scale should strengthen-not dilute-our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.

Job Description:

The Job

The Senior Quality and Compliance Coordinator ensures that all company operations and services meet the highest standards of quality and compliance. The ideal candidate will be responsible for implementing quality assurance programs, and supporting the continuous improvement of company processes. This role involves close collaboration with various departments to ensure that all activities align with company policies and industry standards.

You Will

• Project Management: Lead and coordinate quality projects, ensuring they are completed on time and within budget. Manage timelines, resources, and budgets to ensure successful project completion. Communicate project status and outcomes to stakeholders. Facilitate meetings to ensure cross-functional collaboration.

• Risk Management: Identify issues and develop solutions to keep the project on track.

• Stakeholder Engagement: Collaborate with other departments, including Operations, IT, HR, and Customer Service, to ensure seamless integration of quality and compliance initiatives. Engage with external stakeholders, such as regulatory bodies and vendors, to build and maintain strong relationships.

• Represent the company in industry forums and conferences to stay informed and network with peers.

• Reporting and Documentation: Generate and present comprehensive reports on quality performance to the Quality leadership. Use data-driven insights to make informed decisions and drive continuous improvement.

• Training and Education: Develop and deliver training programs to educate employees on quality standards. Stay current with industry trends and best practices in quality.

• We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.

• Actively support the achievement of SCAN's Vision and Goals.

• Other duties as assigned.

Your Qualifications

• 5-7 years of related experience

• Associate's Degree or equivalent experience

• Certifications in quality and compliance (e.g., CPHQ, CHC) are highly preferred.

• Attention to Detail: Strong attention to detail to ensure accuracy in compliance monitoring and quality assurance. Ability to identify and address small issues before they become major problems.

• Advanced Communication Skills: Excellent verbal and written communication skills to effectively convey complex information and engage stakeholders. Ability to communicate clearly and persuasively with both internal and external audiences.

• Analytical and Problem-Solving Skills: Strong analytical skills to evaluate compliance data and identify areas for improvement. Creative problem-solving abilities to address compliance challenges and implement effective solutions.

• Project Management: Proven project management skills to lead and coordinate multiple initiatives simultaneously. Ability to manage timelines, resources, and budgets to ensure successful project completion.

• Leadership and Teamwork: Strong leadership skills to guide and mentor junior coordinators. Ability to work effectively in a team environment and collaborate with cross-functional teams.

• Required software skills: Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook, Teams), Visio, and SQL.

What's in it for you?

• Base salary range: $80,300 to $116,197 per year

• Internal title: Quality & Compliance Coordinator, Sr.

• Work Mode: Mostly Remote

• An annual employee bonus program

• Robust Wellness Program

• Generous paid-time-off (PTO)

• 11 paid holidays per year, plus 1 floating holiday, plus 1 birthday holiday

• Excellent 401(k) Retirement Saving Plan with employer match and contribution

• Robust employee recognition program

• Tuition reimbursement

• An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

#LI-MS1

#LI-Hybrid

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)