Special Accounts Representative

Latrobe Specialty Metals Distribution (LSD) - located in Vienna, Ohio is part of the Carpenter Technology Corporation organization, serves North America's tooling customers with the broadest range of products, the most extensive value-added services, and unmatched metallurgical expertise in the industry. With locations in the US and Canada, LSD inventories more than 60 specialty alloys for some of the most demanding applications. Extensive value-added capabilities include production sawing, CNC high-speed precision sawing, CNC lathe turning, milling, grinding, heat treating, and hollow boring.

TITLE - SPECIAL ACCOUNTS REPRESENTATIVE

PRIMARY RESPONSIBILITIES FOR THE SPECIAL ACCOUNTS REPRESENTATIVE

• Be the liaison between customer and Carpenter working to provide overall support and total account management including anticipating customer needs, assessing requirements and identifying solutions to issues involving scheduling/planning, inventory, pricing, forecast information, and specification interpretation.
• Ownership and accountability for all the processes related to the daily activities of their assigned accounts.
• Evaluate reserved material to satisfy immediate customer needs & requirements through replenishment review.
• Independently manage demand changes and implement appropriate proactive steps to avoid material shortage in the future.
• Propose alternatives and apply non-critical changes to masters and details after approval by Process Support.
• Evaluates PICS to identify source item and determine availability.
• Develop, maintain and grow network of relationships with internal departments to expeditiously solve a wide range of customer problems and issues encompassing logistics, planning, inventory, technical requirements, contract review, pricing, etc.
• Identify and lead transactional improvement projects within customer service focusing on cost reduction, productivity improvement and customer satisfaction.
• Participate in cross departmental teams to improve performance, efficiencies, cost reduction, and/or customer satisfaction with the intent to enhance and sustain Carpenter's position with their assigned accounts.
• Takes initiative to expand the depth of their knowledge through individualized training to meet specific customer needs or improve individual skill set.
• Reviews activity reports and message queue daily.
• Resolve errors independently, apply corrective action to all open orders and implement a permanent correction to avoid recurrence.
• Modify existing Data Warehouse reports and create standard reports to extract data.
• Develop and maintain customer-specific account documentation.
• Initiate proactive calls to new and existing accounts in support of selling and service strategies.
• Act as a mentor/resource to peers by providing guidance in solving system, procedural, or customer related issues by applying their expertise and knowledge.
• Responsible and accountable for knowing and adhering to all corporate, department, quality, and regulatory policies.
• Perform all other duties and special projects as assigned.

REQUIRED FOR THE SPECIAL ACCOUNTS REPRESENTATIVE

• High School diploma required; Two- or four-year undergraduate degree in business preferred.
• Minimum of 2-4 years of customer account management. Prefer experience in a manufacturing setting.
• Knowledge of product use/application, of VAPs, and of customer system(s)/EDI.
• Understand differences of available vs. protected material, evaluate reserved material to satisfy immediate needs & customer requirements through replenishment review, linkage to SA05 and explain and apply the different types of heats and size of each heat lot, capabilities of melt shops.
• Understanding of processes required to service accounts and reason/need for them.
• Knowledge of MicrosoftOffice (Word, Excel, PowerPoint); database use and information retrieval; mainframe applications.
• Ability to work independently to identify and proactively solve a wide range of issues/problems and communicates results back to management, to serve as mentor/resource for peers and to always project a positive attitude.
• Effective verbal and active listening skills, and clear, concise and effective written communication skills.
• Excellent written communication skills, well organized and the ability to prioritize tasks and make appropriate decisions.
• Willing to work in a fast-paced, ever-changing work environment.

Carpenter Technology Company offers a competitive salary and a comprehensive benefits package including life, medical, dental, vision, flexible spending accounts, disability coverage, 401k with company contributions as well as many other options to employees.

Carpenter Technology Corporation's policy is to fully and effectively maintain a program of equal employment opportunity and nondiscrimination for all employees, to employ affirmative action for all protected classes, and to recruit and develop the best qualified persons available regardless of age, race, color, religion, sex, gender identity, sexual orientation, marital status, national origin, political affiliation or any other characteristic protected by law. The Company also will recruit, develop and provide opportunities for qualified persons with disabilities and protected veterans.