Director of Quality Control

Position: Director of Quality Control

Department: Operations

Reports to: VP of Operations

Location: 566 W. Lake Street, Chicago, IL (Must be willing to travel 50%)

Employment Type: Full-time benefits eligible

At Richard, we're not just another construction company - we're the catalyst for change in the industry. As one of the fastest-growing general contractors in the nation, we offer the excitement and innovation of a startup with the stability and expertise of an established firm. We're seeking visionaries who are ready to break free from the constraints of traditional construction and make a real impact.

Why Choose Richard?

Culture-First Approach: People and innovation over bottom line

Purpose-Driven Projects: Build structures that truly matter, from critical healthcare facilities to cutting-edge data centers

Rapid Growth: Be part of a company doubling in size while maintaining quality

Collaborative, Caring Culture: Clear communication and proactive problem-solving, while supporting your health, financial wellness, and career growth

Direct Impact: Your ideas shape our projects and company direction

Innovation Freedom: Be at the forefront of construction technology and sustainable practices

At Richard, you're not just a number - you're a crucial part of our mission to transform the construction industry. We're creating efficient, dynamic spaces that advance communities, sustainability, and well-being. With nearly 200 diverse contracts since 2016 and a passionate team across the nation, we offer the resources of a large firm with the agility and personal touch of a boutique operation.

Break free from corporate constraints. Join Richard, Purpose Builders, and be the architect of your career while shaping the future of construction. Here, your voice is heard, your ideas matter, and your impact is visible.

The Director of Quality Control leads the organization's quality control program with strategic oversight, ensuring all construction projects meet or exceed contractual, regulatory, and company standards. This position plays a pivotal role in maintaining the organization's reputation for excellence through robust quality management systems, process standardization, and continuous improvement initiatives. The Director of Quality Control partners closely with project management, field operations, and executive leadership to drive consistency, reduce rework, and ensure delivery of superior results across all project types, including federal and healthcare construction.

• Develop, implement, and continuously improve the company's Quality Control Program and procedures to ensure alignment with corporate goals and client expectations.

• Establish and maintain quality assurance standards in accordance with contract documents, applicable codes, and industry best practices (e.g., USACE CQM, ISO 9001).

• Lead quality planning and documentation for federal projects, including QC Plans, Submittal Logs, Deficiency Logs, and Three-Phase Control process documentation.
  Oversee pre-construction reviews, material inspections, testing programs, and system commissioning verification.

• Conduct regular field audits, inspections, and quality assessments to identify trends, root causes, and opportunities for improvement.

• Develop and deliver training programs for project teams and subcontractors to ensure quality expectations and procedures are clearly understood and executed.

• Serve as the primary point of contact for all quality-related issues on federal and healthcare projects, coordinating with clients, third-party inspectors, and regulatory agencies.

• Collaborate with Safety, Operations, and Project Management to ensure that quality, schedule, and safety standards are integrated seamlessly.

• Analyze and report on quality performance metrics, including nonconformance rates, rework costs, and inspection results.

• Lead root cause analyses and corrective action initiatives for recurring deficiencies.

• Implement and maintain quality control software systems for documentation, reporting, and data-driven decision-making.

• Represent the company during client quality meetings, federal quality inspections, and project turnover processes.

• Provide executive leadership with comprehensive quality performance reports and strategic improvement recommendations.

• Provide mentorship and career coaching to direct reports in support of the Richard Career Pathways.

• Develop and deliver quality control management orientation and training to support the development of future Quality Control Managers and field staff.
• Provide support to operations teams through bid response enhancements detailing understand of project requirements.
• Review and approve project specific QA/QC plans for federal and non-federal contractors.

Minimum Qualifications

• Minimum 15 years of progressive quality control experience in the construction industry.

• CQM-C (USACE/NAVFAC Construction Quality Management for Contractors) certification.

• Proven experience managing Quality Control programs for federal, healthcare, and private sector construction projects (e.g., DOD, VA, GSA).

• In-depth understanding of the USACE Three-Phase of Quality Control process and contract documentation requirements.

• Experience with testing and inspection coordination, materials verification, and subcontractor quality oversight.

• Strong working knowledge of building codes, specifications, and construction standards (ASTM, ACI, ASME, etc.).

• Ability and willingness to travel to project sites (estimated 50%+).

Preferred Qualifications

• Bachelor's degree in Construction Management, Engineering, Architecture, or a related field.

• Experience developing and implementing company-wide Quality Management Systems (QMS).

• Familiarity with ISO 9001 or equivalent quality standards and audits.

• Excellent communication, leadership, and problem-solving skills.

• Proficiency in quality management software platforms and project management tools.

• Experience managing quality in active healthcare and government environments.

• Demonstrated success in leading cross-functional quality improvement initiatives.

At Richard, we believe in showing the same gratitude and care to our team members that we do in our projects. This position comes with a competitive salary to match your level of experience and includes competitive benefits such as:

• Medical, Dental, Vision, and Life Insurance
• Health Savings Account (HSA) option
• 15 days of paid time off (PTO)
• 7 paid holidays
• All employees are immediately eligible for our bonus program where employees at all levels are engaged in the financial and operational performance of the business, enabling them to understand how their contributions directly impact the company's bottom line
• Company 401(k) matching contributions
• Parental leave policy
• We fully cover transportation costs, including parking and train fares, for employees
• Affordable and freshly made breakfast and lunch provided through our on-site meal program (Chicago home office employees only)
• Gym membership reimbursement program (Chicago home office employees only)
• Fully paid two-month sabbatical leave for employees who reach their 10-year anniversary with the company
• All employees immediately have access to mentorship, regular skills-based training, and leadership development programs

Pay Range: $160,000.00-$200,000.00

The base salary range for this position as of posting is Richard's good faith estimate of the possible compensation for this role. The range for this role takes into account the factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

Richard is an equal opportunity employer. All applicants and employees will receive equal employment opportunities without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.