Retail Administrative Assistant

As the only aerial tramway in Southeast Alaska, guests at the Goldbelt Tram are invited to soar to new heights in scenic adventure aboard Juneau's top attraction. We offer locals and visitors an opportunity to experience breathtaking Alaska scenery, explore the miles of trails atop Mount Roberts, and learn more about Alaska Native culture.

Summary

The Administrative Assistant performs a wide range of administrative and office support activities to facilitate the efficient operation of the organization.

We're excited to share that the job is based in beautiful Juneau, Alaska! We kindly ask that all applicants either live in Juneau or be open to relocating at their own expense.

Pay and Benefits:

Seasonal Employees are eligible for the Seasonal Employee Layoff Bonus Plan. The plan is designed to provide an effective means to motivate and compensate eligible seasonal employees during the term of their assignment. However, Goldbelt, Inc. may, in certain limited circumstances, grant discretionary performance bonuses outside of this program, in the sole discretion of the Company.

Goldbelt, Inc. hopes that by providing short-term incentive compensation, this will motivate and increase the retention rate among its employees which in turn will enhance Goldbelt Inc.'s long-term value.

Starting Rate: $25.00 - DOE

Job Duties

• Receive and direct visitors, clients.
• Maintain all records and filing systems both physical and electronic.
• Access files to fill requests for information and documents.
• Resolve administrative problems and inquiries.
• Compose correspondence, memos, reports, and emails. This includes written responses to routine inquiries.
• Answer phones, screen calls, take correct messages, or answer routine questions.
• Photocopy, fax, or mail correspondence.
• Process, sort, and distribute incoming mail.
• Prepare outgoing mail.
• Coordinate maintenance of office equipment.
• Inventory Management Duties-Assists in receiving and committing inventory including
• Verifying all invoices with shipments
• data entry of new merchandise into inventory system
• Manage accounts and perform bookkeeping including
• Aids in coding invoices and scans them to Accounts Payable
• Verifies all invoices with shipments before requesting signature for approval.
• Web sales and shipping merchandise.
• Give and receive information requiring independent judgment or discretion about specific business of the company, by telephone or direct personal contact.
• Maintain confidentiality of all company business.
• Brief management of events relating to company status.
• Make recommendations to management on events and/or other items as needed.
• Performs other incidental and related duties as needed and assigned.

Necessary Skills and Knowledge

• Ability to meet time and attendance requirements.
• Ability to work all different shifts including holidays and weekends.
• Ability to handle stress under pressure.
• Ability to supply quality customer service.
• Proficient in MS Word, Excel, and Point of Sale systems.
• Excellent written and verbal communication skills.
• Good planning and organizational skills.
• Filing and recordkeeping skills.
• Very good understanding of business practices.
• Able to comprehend and correctly follow and apply oral and written instructions, procedures, and guidelines
• Ability to operate standard office equipment and personal computer-based workstations.
• Ability to prioritize projects and work accurately under stress or with frequent interruptions.
• Must have a clear working knowledge of company policies and practices including all post operations.
• Excellent attention to detail.
• Good problem-solving skills.
• Ability to work well as a member of a team.
• Able to communicate verbally and understand and follow written and verbal instruction.
• Skill in establishing and maintaining cooperative working relationships with other employees.
• Ability to work directly with the public, providing information and assistance on a daily basis.
• Ability/willingness to learn and pass on to guests those areas of interest to visitors, such as local history, people, culture, geography, etc.
• Some knowledge of basic cleaning principles, equipment and products.

Minimum Qualifications (education, experience, skills)

• High School Diploma or equivalent.
• One (1) year of experience that includes administrative tasks such as greeting clients, answering multi-line telephone, typing filing, sorting mail, entering data, receiving payments and keeping logs.
• Ability to successfully pass a background check.

Preferrred Qualifications (education, experience, skills)

• Prior Tram Retail experience.
• Four (4) years customer service experience.
• Two (2) years administrative or clerical background.
• One (1) year on any POS (point of sale) system, RMS preferred.
• Two (2) years high volume cash handling experience.