Delivery Manager

Who We Are

Known for being a Best Place to Work and a People First company, IronArch Technology is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) specializing in providing innovative solutions and world class services to Federal Government clients.

Our employees have voted us as a 'Best Place to Work' 9 times and we are an INC 5000 recipient for being one of the fastest growing businesses in the United States.

Our Values: People First, Servant Leadership, Deliver and Inspire Excellence, Do the right thing!

What You'll Do

IronArch is seeking a Delivery Manager to oversee delivery execution for the Beneficiary Travel Self-Service System (BTSSS), a nationwide VA platform that enables Veterans, caregivers, and donors to submit and track travel reimbursement claims. BTSSS supports millions of Veterans annually, connecting to core VA systems for identity, appointments, eligibility, and payments. The program includes both a public-facing portal and internal tools used by VA staff to review and process claims. As a Tier 2 critical system, BTSSS requires continuous delivery excellence to ensure security, reliability, and performance.

In this role, you will guide Agile delivery teams, coordinate with engineering, product, and stakeholder groups, and ensure sprint and release goals align with VA mission outcomes. The Delivery Lead provides structure, accountability, and transparency across multiple workstreams, driving execution of sustainment, performance improvements, and modernization efforts that streamline workflows and enhance the Veteran experience.

You will serve as both Delivery Lead and Scrum Master, balancing team facilitation with program-level coordination. This role requires proactive communication, risk management, and stakeholder engagement to ensure every iteration delivers measurable impact.

Key Responsibilities

• Provide comprehensive project and program management support services
• Maintain oversight for project schedule and milestones
• Project Tracking and Risk Management
• Coordination and collaboration with external stakeholders
• Identification and tracking of organic growth opportunities
• Financial tracking and budget monitoring
• Compile regular progress update documents and facilitate regular progress meetings with key stakeholders
• Develop trusted customer relationships at all levels of their organization and communicate on a regular cadence
• Manage customer engagement with responsibility for customer satisfaction, financial performance, and team leadership
• Ensure compliance with contract requirements and ensure quality deliverables are provided on time
• Supervise resources/personnel working on subcontract portfolio
• Execute and coordinate personnel project onboarding/offboarding for all hires within the subcontract portfolio
• Engage with project employees through regular check-ins and project team meetings to create an inviting and collaborative environment
• Support Business Development (BD) involving subcontract portfolio to include, but not limited to, past performance write ups and technical reviews
• Support workforce development and training efforts
• Provide career guidance, technical oversight, and workload balancing across team members who may support additional contracts
• Perform other duties, assignments, and/or special projects as time or circumstances necessitate

• Public Trust or higher (ability to obtain and maintain required background investigation)

Preferred Experience

• 6-8 years of project management experience with a Bachelor's degree in a related field
• 3+ years of experience managing projects and/or programs for government clients
• 2 - 3 years of experience managing project budgets
• 2 - 3 years of experience managing employees
• Experience as a consultant working with clients in the federal government, current VA clearance is a plus
• Knowledge of Microsoft Dynamics ecosystems, VA ATO, and conversational AI integrations
• Self-starter/independent thinker with demonstrated ambition to take on new roles with increasing responsibility with limited guidance and direction from management
• Possess strong verbal and written communication skills, and the ability to facilitate meetings with senior levels of management
• Adept at project and change management
• Expertise in Microsoft Office suite required
• Agile/Scrum experience required

Location

• (#LI-remote)
• Remote with potential travel to VA facilities

Why IronArch Technology?

• Awarded Best Place to Work 9 times!
• Competitive compensation and market-leading bonus opportunities
• Medical, dental and vision benefits where a significant portion of the premium is subsidized by IronArch. For qualifying high deductible health plans, IronArch also contributes towards a Health Reimbursement Account to cover eligible medical expenses
• Company-provided healthcare concierge assistance to help explain your coverage in plain language; help you find, choose, and schedule quality care; and address billing, benefit, or claims concerns, potentially saving hours of your time
• 401(k) retirement plan where the company contributes dollar for dollar up to 3 percent, and 50 cents on the dollar for the 4th and 5th percent with immediate entry and immediate vesting
• 20 days of PTO accumulated per calendar year
• 11paid holidays
• Bereavement, jury duty, parental (maternity/paternity/adoption), and military leaves
• Sabbatical programs
• Company-paid short- and long-term disability
• Company-paid life insurance
• Voluntary life, accidental and indemnity income replacement benefits
• Professional development reimbursement
• Health club reimbursement
• Matching donation program and annual philanthropic activities
• Pet insurance
• And more!

Apply today to learn why IronArch Technology has been recognized as "Best Place to Work" for 9 years!

IronArch Technology is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

In alignment with applicable state and local pay transparency laws, IronArch includes a salary range in our job descriptions to support equity and transparency in our hiring process. The compensation range provided reflects what we reasonably expect to offer for this role, with the final offer determined by a variety of factors including skills, experience, and scope of responsibilities.