Procure to Pay (P2P) Specialist - Fulltime - Days (Hybrid) - Detroit

GENERAL SUMMARY:

In accordance with Henry Ford Health's Supply Chain policies and procedures, process invoices or purchase orders for a variety of goods and services requested by supported locations of the combined Procurement and Accounts Payable Shared Services department. The majority of Purchase Order and invoice transactions are handled by automated systems and/or outsourced suppliers. This position primarily focuses on discrepant orders/invoices and any urgent supply and payment situations. Key responsibilities include organization and/or prioritization of work assignments in placing and resolving issues with orders or invoices using a variety of automated and manual methods for a large number of suppliers. Perform a variety of transactions utilizing an automated ERP System. Routinely handles confidential records and participates in discussions surrounding confidential matters relative to supplier relationships and expected to maintain confidentiality with the Supply Chain Management department.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Processes transactions in a computerized supply chain system with moderate supervision which includes:

Assists with the resolution of discrepancies or problems that prohibit timely ordering of goods and services or timely payment of invoices.

Identifies repetitive problems and works with Managers on corresponding process improvements.

• Supports critical transactions for customers that include urgent orders and credit hold situations that require immediate resolution.
• Maintains a working knowledge of Accounts Payable and Procurement and adheres to department policies and procedures. Maintains appropriate knowledge of purchasing and payment policies and procedures and know what types of invoices are applicable to the purchasing policy.
• Identifies invoice and purchase order discrepancies, offers solutions, and participates in department meetings. Communicate on a regular basis with Manager and Supply Chain team members to resolve discrepancies. Follows up on outstanding discrepancy issues in a timely manner.
• Works reports or queries as assigned.
• Responds to inquiries from vendors and team members regarding information related to accounting matters, policies, and procedures. Maintains good rapport and cooperative relationships and approaches conflict in a constructive manner
• Responds to inquiries from vendors or requesters regarding outstanding invoices, credits, payment request, expense reports, backorders, overnights and.
• Maintains HIPAA compliance and confidentially of information received, pertaining to but not limited patient, physicians, and team members.
• Responsible for performing these duties within established departmental service level agreements and achieving established performance standards. 10.Maintains a working knowledge of applicable Federal, State, and local laws/regulations, as well as Henry Ford Health's Code of Conduct.