Account Specialist - in-office (Bismarck, ND)

All about us

You likely know us as an insurance company, but that's just a portion of what we do. Hundreds of thousands of North Dakotans trust us to provide them with personalized service and unmatched access to care. It's a mission we take seriously.

We also work with entities throughout the state to challenge the cost and complexity of health care in North Dakota. This uncompromising goal requires caring, innovative people who are ready and willing to help create a new level of health and well-being in North Dakota and beyond.

Work environment

This opportunity is eligible for an in-office work arrangement based out of our Bismarck, ND office location. Learn more at Life at Blue | BCBSND.

This position is eligible for internal and external applications.

Pay information

• Pay Level: 018
• FLSA Category: Non-Exempt - Hourly
• Individual pay will be based on skills, experience, qualifications, location, internal equity, and other relevant factors.
• Opportunities for continued salary growth through a performance-based merit program.
• This position is eligible to participate in the company's sales incentive plan.

A day in the life

The Account Specialist plays a vital role in supporting members, clients, and brokers by delivering exceptional service and ensuring a seamless experience. This position is responsible for assisting members, clients and brokers with claim and benefit inquiries, enrollment onboarding and renewal implementation. The Account Specialist serves as a key point of contact, addressing questions, resolving issues, and coordinating with internal teams to ensure timely and accurate responses. This role requires strong communication, problem-solving, and organizational skills to effectively manage multiple priorities and maintain high levels of customer satisfaction.

Your responsibilities will include

• Provides assistance, service and education to members, clients and brokers/consultants.
• Ensures accuracy and timeliness in responding to a variety of inquiries.
• Processes and resolves questions with varying complexities, which may include documentation of calls, member and client updates, and claims research.
• Ensures timely follow-up on inquiries from members, clients, and brokers/consultants by communicating and collecting information with team members to address and resolve discrepancies.
• Educates and provides product information and application assistance for members, clients and brokers/consultants.
• Assists with distribution of materials to members, clients and brokers/consultants.
• Communicates claims filing requirements, contract changes, underwriting policies and billing procedures to members, clients and brokers/consultants.
• Supports sales and account management activities such as processing renewals for assigned accounts.
• Collaborates with internal team members regarding changes to client information.
• Generates a proposal for renewals.
• Sells individual products including health insurance, Medicare products, supplemental insurance, dental, vision, travel and ancillary products, when applicable.

What you need to succeed

• A High School Diploma / GED and at least 3 years of experience in a customer-focused role.
• Insurance Producer License or willingness to obtain this within 3 months of hire and maintain continuing education requirements annually.
• Shows interest in understanding the needs and expectations of others.
• Pays close attention to the details of work.
• Clearly communicates when delivering information to others.
• Has the ability to prioritize in a changing environment and is organized.
• Uses effective approaches for choosing a course of action when collaborating with others.

Equivalent combination of education, experience or training determined to be acceptable by Human Resources may be substituted, unless regulated by contract or program standards

Benefits

• Affordable medical, dental and vision coverage accepted throughout the United States
• Employer funded Lifestyle Spending Accounts, Health Savings Accounts and Health Reimbursement Arrangements
• Employer-paid life and disability insurance
• 401(k) retirement plan with company match and immediate vesting
• Paid holidays, paid time off (PTO), PTO donation program, and paid parental leave
• Voluntary benefits including Accident, Hospital Indemnity, Critical Illness, Term/Whole Life, Cancer Care Insurance, and more.

Additional company perks

• Robust mental health offerings including an Employee Assistance Program, Learn to Live, meQ.
• Comprehensive learning and development opportunities and an Educational Assistance Program.
• 16 hours of paid volunteer time with a $200 donation to a charity of your choice upon completion of all volunteer hours.
• Employee recognition, community initiative events and yearly company outings.
• Workplace flexibility offering different options for working arrangements and the freedom to make time for important commitments.
• Opportunities to connect through employee committees.

Equal opportunity employment

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

For questions, please email careers@bcbsnd.com.

Application Deadline: This posting is scheduled to close on 12/12/25 at 8:00 a.m. (CT). However, it may be closed earlier if a high volume of qualified applications is received. We encourage interested candidates to apply promptly.