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IT Support, Specialist

National Philanthropic Trust
United States, Pennsylvania, Jenkintown
165 Township Line Road (Show on map)
Sep 23, 2025
IT Support, Specialist ABOUT NATIONAL PHILANTHROPIC TRUST National Philanthropic Trust is a public charity dedicated to providing philanthropic expertise to donors, foundations, and financial institutions, enabling them to realize their philanthropic aspirations. NPT was founded in 1996. Since that time, we have raised more than $80.2 billion in charitable contributions and currently manage $57.1 billion in charitable assets. We have made more than 930,000 grants totaling more than $37.7 billion to charities all over the world. We rank among the largest grantmaking institutions in the United States. Our mission is to increase philanthropy in society. To that end, our experienced staff of philanthropic professionals are fully prepared to help you establish and administer your donor-advised fund. NPT is led by a Board of Trustees composed of nationally known experts in philanthropy and business. At National Philanthropic Trust, we foster a welcoming environment for all.People are valued and respected for who they are-with opportunities to bring theirentrepreneurial spirit andtalents to increase giving around the world. We have an inclusive, supportive, collaborative culture that makes National Philanthropic Trust one of the most rewarding places to work. Job Summary: We are seeking a high-energy, motivated, and technically adept IT Support, Specialist to optimize IT operations and service delivery, automation, and endpoint management across the organization. This hands-on role requires deep expertise in PowerShell scripting, Microsoft 365, and modern IT service frameworks such as ITIL and Agile. The IT Support, Specialist serves as the primary technical escalation point for IT Support Associates while being responsible for resolving complex Tier 2 support requests, driving automation initiatives, ensuring endpoint compliance, and enabling secure, efficient, and reliable IT operations. They will partner closely with IT Operations, Application Development, Salesforce, Digital Product Solutions, and Cybersecurity teams to streamline operational workflows, improve user experience, and uphold security standards. This role is ideal for someone who thrives in a fast-paced environment, brings strong problem-solving skills, and demonstrates initiative in shaping how IT Service Desk Operations evolves within a growing, service-driven organization. The successful candidate will provide technical mentorship to IT Support Associates while collaborating extensively with IT Operations Specialists on strategic asset management and inventory control enhancements. Position requires a hybrid work model with two days in-office per week, with additional days as needed based on deliverables for projects and various tasks. Salary range is $70,000 - $75,000 plus 9.6% annual discretionary bonus. ___________________________________________________________________________ Key Responsibilities Automation & Process Improvement Develop and maintain comprehensive PowerShell script libraries to enhance IT support and operational workflows. Partner with Application Development and Integration team to design and implement sophisticated automation solutions. Collaborate with IT Operations Specialists on automation initiatives that improve asset management and inventory control processes Identify opportunities to streamline support processes, reduce repetitive work, and improve response times. Lead process improvement initiatives that enhance efficiency and user satisfaction. Service Delivery & Operations Serve as primary technical escalation point for IT Support Associates on complex technical issues Manage assignment, triage, and escalation of support requests, ensuring SLA targets are consistently met through Jira Service Management. Resolve complex Tier 2 issues, delivering both onsite and remote support with expert-level technical capabilities. Oversee on/offboarding processes, ensuring secure configuration and provisioning. Collaborate extensively with IT Operations Specialists on endpoint management through Microsoft Intune and Entra ID, focusing on asset lifecycle and inventory optimization. Documentation & Training Lead documentation initiatives, maintaining accurate technical and process libraries that serve as knowledge resources. Develop training materials and procedures for IT Support Associates and end users Translate complex technical information into clear, user-friendly materials. Deliver training sessions and workshops to increase user proficiency and reduce recurring issues. Create and maintain knowledge base that supports efficient problem resolution. Security & Compliance Support identity governance and secure access control using Microsoft Entra with advanced configuration capabilities. Ensure endpoints meet compliance and configuration standards through sophisticated monitoring and remediation. Collaborate with Cybersecurity to align support practices with governance and risk. Required Skills & Experience Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent professional experience. 5+ years of IT Support and Operations experience. Strong expertise in PowerShell scripting. Advanced proficiency with Microsoft 365 applications and administration. Hands-on experience with Microsoft Intune (endpoint management) and Entra ID (identity governance). Familiarity with Salesforce, Atlassian (Jira/Confluence), and automation tools (Power Automate, UiPath, Skuid preferred). Working knowledge of ITIL and Agile practices. Excellent problem-solving, communication, and documentation skills. Self-starter with ability to balance independent work and team collaboration. Physical Requirements Prolonged periods of sitting, standing, and walking throughout the facility Ability to lift and move items up to 15 pounds What Makes You Successful in This Role The ideal candidate is a hands-on technical contributor who: Anticipates problems and drives proactive solutions rather than waiting to react. Operates with urgency, accountability, and a customer-first mindset. Balances deep technical expertise with clear communication for non-technical users. Thrives in a metric-driven environment, leveraging SLAs and KPIs to improve. Seeks to automate and simplify IT processes to improve efficiency and reduce friction.