Collector I

First Merchants Bank is seeking a Collector I to join our team! This position will perform duties related to collection activities for consumer and mortgage loans to ensure unnecessary losses are prevented.

As part of this role, you will:

• Review delinquent loan customer accounts and determine necessary action, involves;
  
  
  
  • Attempt to collect past due amounts or a promise to pay through contacting delinquent customers in person and/or by telephone.
  • Determine whether delinquency situation warrants repossession, charge-off or litigation, in accordance with established policy.
  
  
  
  
• Advise manager of unusual circumstances involving any dealer or loan customer.
• Conduct collection activities in such a manner that the Bank will not be exposed to lawsuits, complaints or embarrassment due to poor judgment.
• Prepare various reports for supervisors and other Bank officers.
• Stay current on changes concerning underwriting, investor and policy guidelines.
• Confer with lenders and management to aid in the resolution of delinquent loan issues.

To be successful in this position, we require the following:

• High school diploma or equivalent (GED).
• A minimum of one (1) year of customer relations or related experience.

The following would be preferred experience, but not required:

• Collections experience

First Merchants offers the following:

• Base Pay PLUS Bonuses
• Additional Benefits

A little about us:

First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.

Our Vision is:

To enhance the financial wellness of the diverse communities we serve.

Our Mission is:

To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.

Our Team:

"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."

Apply today to begin your career with us!