It Support Specialist

TEKsystems
$20.00 - $23.00 / hr
life insurance, sick time, 401(k), retirement plan, remote work
United States, Illinois, Mount Prospect
Sep 19, 2025
As our IT Support Specialist, you'll be the friendly face (and voice) of our IT department-providing Tier 1 support for hardware, software, and network issues across multiple locations. You'll be the first point of contact for internal users, helping resolve issues quickly and empathetically while documenting solutions in Freshdesk to keep our team sharp and informed. * Provide first-level support for Windows-based systems, hardware, and software * Troubleshoot and resolve technical issues independently or escalate when needed * Travel between facilities to deliver on-site support and maintain service consistency * Communicate clearly with users of all tech levels-from power users to tech novices * Document resolutions thoroughly to support team knowledge sharing What You Bring * 2-3 years of experience supporting end users in IT or help desk environments * Strong troubleshooting skills in a Windows-heavy ecosystem * Excellent communication and interpersonal skills * Patience and empathy when working with a diverse user base * Bonus points for experience with Windows Server or relevant certifications Nice-to-Haves * Bachelor's degree in IT, Computer Science, or related field * Certifications like CompTIA A+, Microsoft, or similar Why You'll Love It Here * Opportunity to grow into a full-time role with long-term career potential * Occasional remote work for added flexibility * A collaborative, supportive team that values your input and growth * Real impact-your work helps keep our operations running smoothly Ready to be the tech hero your future teammates didn't know they needed? Apply now and let's build something great together. Pay and Benefits The pay range for this position is $20.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Mount Prospect,IL. Application Deadline This position is anticipated to close on Sep 26, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.