Desktop Support Technician

TEKsystems
$18.00 - $22.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Michigan, Ann Arbor
Sep 19, 2025
Description Job Description Service Center Technician's are both helpdesk and desktop support for the end users internally. This person will be troubleshooting software issues, hardware issues, network issues for clinical devices and ensuring that end users receive support. The environment is MAC and Windows OS, and troubleshooting on site is necessary. This person will need to respond to tickets, calls, walk ins and document and close tickets that come in. The team is a team of 4 and need assistance in getting additional support for the team. This person will have proper training but need experience in both desktop and service desk. Help Center Support - Provide technical assistance on various issues such as software, hardware, network connectivity, access, and security. - Install, configure, customize, troubleshoot, upgrade, integrate and maintain systems, software, workstations printers, wireless devices, handheld devices, peripherals, and network. - Perform entry level network administration, troubleshooting, DNS and IP configuration settings, and reviewing related system logs - Maintain inventories of computers, software updates and related supplies resulting in accurate, timely and efficient data for asset management and budget projections - Update current tickets in a timely manner, prioritize incoming tickets and existing work, complete tickets within acceptable time frames - Create documentation and training materials to help others better understand how to support or use technology effectively Customer Service - Demonstrate quality service and accountability while resolving issues, meeting customer needs and exceeding expectations - Perform front desk duties to support faculty, staff, and students who walk in, call over the phone, or request help via email/ticketing system - Respond promptly to support request calls and emails, clinic issues, and conference/classroom A/V issues - Provide training and support to customers on how to use various hardware, software, collaboration applications, mobile devices, and classroom A/V systems. - Use effective and timely communication to keep customers informed when when first-call resolution is not possible - Assist faculty, researchers, and staff with computer hardware specifications for purchases Organizational and Process Improvements - Proactively identify potential issues before they become bigger problems that could impact customer and team experience - Observe trends in support requests, suggesting and helping to implement enhancements as relevant to increase customer and team experience - Suggest and participate in small, focused projects that align with strategic initiatives Development of Self and Others - Stay current with relevant advances in technologies - Adept at goal setting, tracking progress and leveraging feedback for self development - Demonstrates skill development by actively participating in growth opportunities for continuous development and improvement. Then, in turn, applying new skills and knowledge to the job - Demonstrates effective communication skills when providing training and mentoring to lesser-experienced staff resulting in staff and teams using and implementing the latest policies, procedures and best practices to accomplish tasks Skills Desktop, Hardware, Windows, Help desk support, Office 365, Active directory, Help desk Top Skills Details Desktop,Hardware,Windows,Help desk support Additional Skills & Qualifications Customer Service, Adaptability and ability to learn quickly Pay and Benefits The pay range for this position is $18.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Ann Arbor,MI. Application Deadline This position is anticipated to close on Sep 30, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.