Software Configuration Analyst II

Groundbreaker. Game changer. Pioneer.

TRC has long set the bar for clients who require more than just engineering, combining science with the latest technology to devise innovative solutions that stand the test of time. From pipelines to power plants, roadways to reservoirs, schoolyards to security solutions, clients look to TRC for breakthrough thinking backed by the innovative follow-through of an industry leader.

TRC's professionals work with a broad range of commercial, industrial and government clients and the communities they serve. We deliver breakthrough solutions that address local needs -- so our clients can better succeed in an ever-changing world.

Working at TRC means tackling interesting, meaningful projects. We pride ourselves on our collaborative spirit, entrepreneurial zeal and agile corporate structure. We recognize that the expertise of our staff is our strongest asset, so we generously reward employees for successful performance and invest in their careers through training and the development of new skills and certifications.

The Software Configuration Analyst (Analyst) provides technical software computer support to California residential programs. This includes all related software needs necessary for implementing, tracking and reporting program activity, and providing occasional support to other customer service areas. You will work with the Program Teams to ensure that eTRACK and various customer support database needs are identified, documented, routed and/or scheduled. You help make sure that changes and updates are designed, tested, and implemented in accordance with requirements.

The analyst will be considered a Super User for TRC's suite of program databases. The range of activities for this position may run from providing general assistance to the Program Teams regarding routine Microsoft Dynamics assistance, including developing queries and reports, to working with other TRC organizations on the development of new components for program(s). This support will include eTRACK and may include TRC Captures (Microsoft Dynamics CRM) and other systems as required.

• Maintaining MS Dynamics CRM database.
• Completing customization for CRM database, Resco App, RPA tool and any additional Apps/tools needed for the client
• Working with IT and in-house developer and third-party software team on update requests and making sure they are tested in all environments before deploying in production.
• Creating customized workflows to meet program needs.
• Processing new user role requests.
• Completing closed project update requests.
• Maintaining and creating new dashboards as needed to monitor the team pipeline and tracking the monthly/yearly goals.
• Working on Business Requirements Documents for new projects and coordinating it with client and IT.
• Tracking deadlines and forecasts of assignments with moderate scopes of work.
• Developing and delivering (responsibility) for daily, weekly and monthly reports.
• Maintaining the following:
• Dashboards, queries and reporting
• Workflows, security roles and business rules
• New and existing user requests
• Mass editing of data
• Importing/Exporting data
• Customizations

Qualifications:

• Eligibility to work in the United States.
• Bachelor's degree required in a related field; advanced degree preferred.
• Minimum of two years professional experience.
• Excellent computer skills including but not limited to basic knowledge of Microsoft Excel, Word, PowerPoint, and Outlook.
• Intermediate to advanced knowledge of Microsoft Dynamics and/or other CRM programs.
• Proven ability to establish and maintain a professional rapport with client, internal teammates, customers, and trade allies.
• Strong sensitivity to software/database user experience.
• Team-oriented, hands-on, adaptive, and client-focused.
• Exceptional organizational, time-management, and planning skills.

Benefits*: TRC offers a competitive benefit package consisting of:

• Medical, dental, vision, and disability insurance.
• 401k package that includes both traditional and Roth IRA options and Company match.
• Paid time off contingent upon full time or part time status and level of seniority (ranging from 15 to 25 days per year).
• All full-time employees enjoy a minimum of 8 Paid Holidays per year.
• TRC ensures that all employees, including those that work part-time, receive paid sick, family, and disability leave in accordance with the laws of their state of residence.

*These benefits are applicable to US employees depending on their employment status (full time, part time, or temporary). TRC offers jurisdiction specific benefit packages for International and Puerto Rico employees.

Compensation: In accordance with local law, the below salary range is applicable for the job and location associated with this requisition. Compensation will vary based upon experience, education, skill level, geographical location, and other compensable factors.

Other Compensation: Employee may be eligible for participation in the Company's annual Discretionary Bonus Program which is contingent on Company, Business Segment, and Individual performance against Key Performance Indicators which vary by year and employee.

TRC is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business needs. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The complete job description and application are available on TRC's career site.

TRC accepts applications for this position on an ongoing, rolling basis and reserves the right to cancel this posting at any time.