Concierge Manager

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We are seeking a hospitality professional with expertise in conference center management and hospitality services to collaborate closely with the JLL Facilities Team and the Workplace Experience Team for the Atlassian client account, aiming to establish an optimal workplace environment.

Location: New York City | Atlassian office
Travel: Flexible, if needed.

Work schedule - 40 hours per week / M - F / 8 am - 5 pm / 1 hour lunch

The role is client facing and must be able to exhibit outstanding client service and communication skills from the C-Suite down. This role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality focused environment. The ideal candidate is a great communicator, whose intrinsic purpose is to build a sense of community, connection, and a tireless focus on delivering unique, magical, and memorable
experiences that aligns with JLL & Atlassian values and Atlassian's highly engaging culture in Atlassian's New York Office.

To deliver exceptional experiences to Atlassian staff and their visitors. Representing both the JLL and Atlassian brand to the highest standard includes the following responsibilities.

• Oversee day-to-day conference center operations, including corporate meetings, events, catering, and off-site activities

• Develop, implement, and manage Concierge Services operations, handling high-volume meeting and event reservations

• Support onsite teams across site management, IT services, catering, and facilities while maintaining professional standards

• Manage concierge office operations including reception support, mail processing, badge management, and customer service

• Provide emergency response support, floor warden duties, and position coverage coordination

• Demonstrate analytical problem-solving abilities to implement strategic solutions while handling complex and ambiguous situations

• Lead team communication and stakeholder engagement with strong customer service focus across all organizational levels

• High School Diploma or equivalent

• 3+ years of Supervisory or Management experience in hospitality, events, corporate meeting services, and/or knowledge of the hospitality industry.

• Exceptional customer service skills and professionalism with a passion for hospitality.

• Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service.

• Strong time management, organizational, and planning skills with attention to detail

• Excellent verbal and written communication skills with professional presentation abilities

• Adaptable and resilient with ability to manage change and perform under pressure

• Self-motivated, goal-oriented, and focused on achieving performance targets

• Risk management approach to operations with problem-solving capabilities

• Proficiency in G-Suite, Confluence, Jira, and Coupa preferred

Please submit your application with an updated resume, location, and contact information.

If you're a current JLL employee, please apply using the Internal Career Site.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view ourSupplemental Privacy Statement which describes your rights and disclosures about your personal information.If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.