Technical Program Manager Hardware Quality

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Meet the Team

The Common Hardware Group (CHG) delivers the silicon, optics, and hardware platforms for Cisco's core Switching, Routing, and Wireless products. We are a close-knit team focused on hardware quality and failure analysis, within a larger hardware engineering organization which designs Cisco Silicon-One-based high-end networking hardware with market-leading capacity for core, peering, and data center interconnect.

Your Impact

You will be part of a team whose foundations are open communications, empowerment, innovation, collaboration, and customer success. We are looking for a motivated Hardware Engineering program manager with a passion for hardware quality and customer satisfaction to contribute to the success of our current and next-generation products in the field.

*Drive and track tasks related to Hardware Quality and Engineering Field Failure Analysis including implementation of cross-functional closed-loop corrective actions.

*Facilitate hardware engineering support to customer-facing and support groups and collaborate with development and validation teams, manufacturing, and vendors as needed.

*Coordinate the engagement between engineering failure analysis, hardware and cross-functional teams to support the fixing and root-cause analysis of hardware issues.

*Facilitate communication and creative problem-solving to identify root causes of customer issues, categorize failures, and support the generation and implementation of corrective measures.

Minimum Qualifications

*Bachelor's or Associate or equivalent qualification in Engineering or Engineering Methodologies

*8+ years of relevant experience in hardware development and/or hardware development program management

*4+ years experience as a Program Manager within a technology company

*Experience in managing teams and/or managing technical programs or processes

Preferred Qualifications

*Experience in hardware engineering in the networking equipment industry

*Experience leading or Program managing hardware projects and programs, with an understanding of the end-to-end product lifecycle from concept to production release and product-sustaining

*Experience working with customer-facing teams and field issues on hardware products

*Experience working with ODMs and vendors

Why Cisco?

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put - we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.