Field Based Mentor Program Manager $74568.00+ DOE

Make a difference with VOA Oregon! For over 125 years, Volunteers of America Oregon has been dedicated to serving the most vulnerable members of our community. Through our programs in behavioral health, addiction treatment, reentry services, and support for children and families, we provide life-changing services that promote safety, healing, and empowerment.

Join a mission-driven organization that truly values its employees! This is a full-time position with excellent benefits, including:

Comprehensive health coverage - medical, dental, and vision insurance, with an employee medical premium starting at just $12.50 per paycheck

Financial protection - life insurance, short- and long-term disability insurance

Retirement security - 403(b) with an automatic 5.5% employer contribution after 18 months, regardless of employee participation

Work-life balance - a generous paid time off (PTO) plan, starting with accruals that earn 15 days in the first year, 23 days in the second, and 26 days in the third

Upfront sick leave - 80 hours of front-loaded sick time (prorated in the first year), which resets annually on January 1

Paid holidays - 10 paid holidays each year, plus three personal holidays (prorated in the first year) for employees to take time off to celebrate holidays, events, or milestones that matter most to them

Student loan forgiveness - As a 501(c)(3) nonprofit, VOA Oregon is a qualifying employer for the Public Service Loan Forgiveness (PSLF) program, which can help employees reduce or eliminate their federal student loan debt after 10 years of qualifying payments.

Additional perks - flexible spending accounts, an employee assistance program, and other voluntary benefits and discounts

At VOA Oregon, you'll be part of a compassionate and dedicated team, making a real difference in our community. Apply today!

Position Close Date 10/08/2025

Job Summary

The Field Based Mentor Program Manager provides leadership and oversight for peer-delivered recovery services within Volunteers of America Oregon's (VOA Oregon) Behavioral Health Resource Network (BHRN) and outpatient treatment programs. This position supervises Recovery Mentor staff, coordinates field-based operations across Multnomah County, and ensures service delivery that aligns with contractual standards, Oregon Administrative Rules (OARs), professional practices, and organizational performance objectives.

As a Manager-level leader, this position translates organizational priorities into team practices by setting clear expectations, supporting accountability, and building work environments where staff can perform effectively. The Field Based Mentor Program Manager partners with the Senior Director of Outpatient Services and clinical staff to monitor compliance, quality assurance, budget performance, staff development, and community relationships. In addition to supervisory responsibilities, this role provides field-based mentorship, supports integration of peer services within treatment programs, and maintains productive relationships with community partners.

Education & Experience

• Current MHACBO Certified Recovery Mentor (CRM) required; CRM II required within six months of hire.
• Minimum of two years of supervisory experience overseeing peer support or recovery-oriented staff.
• Experience overseeing the application of addiction and recovery practices within peer-delivered service settings.
• Experience coaching and guiding staff in motivational interviewing and recovery-oriented practices.
• Experience managing services or staff supporting individuals involved in the criminal justice system.
• Experience leading or coordinating program development and implementation efforts.
• Experience maintaining partnerships with community-based resources and providers in Multnomah County.
• Experience developing, implementing, or ensuring adherence to policies and evidence-based practices serving high-risk populations.

Essential Job Duties

• Supervise, support, and evaluate Recovery Mentor staff, ensuring clarity of expectations, accountability, and consistent performance.
• Provide staff coaching, training, and orientation on recovery practices, confidentiality, HIPAA, CFR 42 Part II, and other applicable laws and standards.
• Ensure staff are oriented to community systems including healthcare, justice, social services, and child welfare, supporting effective client navigation.
• Facilitate collaboration between mentors and clinicians to align peer support services with treatment planning and client goals.
• Integrate recovery philosophy into staff onboarding, supervision, and program culture, reinforcing client-centered service delivery.
• Ensure timely and accurate documentation and data collection to support billing, compliance, and outcome measurement.
• Analyze service data and outcomes to inform decision-making, guide continuous program improvement, and promote evidence-based practices.
• Provide leadership in crisis response and risk management, ensuring staff have support and protocols are followed during critical incidents.
• Oversee budget expenditures in partnership with the Senior Director of Outpatient Services, ensuring responsible use of resources.
• Support workforce development by identifying training needs, providing growth opportunities, and contributing to succession planning within the peer workforce.
• Promote quality assurance and accreditation readiness by monitoring compliance with all relevant federal, state, and contractual standards.
• Build and maintain strong partnerships with community stakeholders, enhancing the visibility, credibility, and effectiveness of VOA Oregon's peer services.
• Participate actively in organizational initiatives, team collaboration, and other responsibilities as assigned in support of program and organizational goals.
• Provide staff development and recognition, encouraging growth and professional accountability.
• Perform additional responsibilities as assigned in support of program and organizational goals.

Knowledge, Skills, & Abilities

• Knowledge of addiction, recovery processes, and peer-delivered recovery models.
• Knowledge of state and federal regulations affecting behavioral health and peer services.
• Knowledge of trauma-informed care principles and their application in peer-delivered services.
• Knowledge of community-based resources and referral systems in Multnomah County.
• Knowledge of program management, policy development, and evidence-based practices for high-risk populations.
• Skilled in supervising, coaching, and supporting staff growth while ensuring accountability.
• Skilled in facilitating team communication, goal-setting, and problem solving.
• Skilled in monitoring compliance and using data to guide program improvements.
• Skilled in building and maintaining effective partnerships with external stakeholders.
• Skilled in representing programs and the organization with professionalism and credibility.
• Ability to model professional values and recovery-oriented practices in daily work.
• Ability to manage multiple priorities and respond effectively to crises with steadiness and clarity.
• Ability to promote a work environment where staff feel supported, accountable, and effective.
• Ability to align team practices with program goals and organizational mission.
• Ability to connect staff efforts to client outcomes, reinforcing purpose and performance.

Other Eligibility Requirements

• Must complete a criminal history background check and receive authorization from the State of Oregon's Background Check Unit.
• Must not be excluded from participation in federal healthcare programs, including but not limited to listings on the Office of Inspector General (OIG) List of Excluded Individuals/Entities and the System for Award Management (SAM) exclusion list.
• Must be legally authorized to work in the United States without sponsorship.
• Must have an active driver's license, current insurance, reliable transportation and ability to meet VOA Oregon's and VOA Oregon's insurer's driver standards.

Travel Requirement

• Up to 50% of work time requires local travel within the Portland metro area.

Supervisory Responsibilities

The Field Based Mentor Program Manager provides direct supervision of 4-8 Recovery Mentor staff and ensures team practices reflect VOA Oregon's standards, client care priorities, and compliance requirements.

Physical Demands & Work Environment

The physical demands described here must be met by an employee while performing the essential duties of this job. The employee is regularly required to sit for extended periods, stand and walk periodically, use hands and fingers to operate tools and controls, and communicate effectively. The employee must occasionally lift and/or move up to 25 pounds.

The work environment includes both office and community-based settings, requiring local travel throughout Multnomah County. The noise level is generally low to moderate.

Individuals in this role must be able to perform essential job duties with or without reasonable accommodation and without posing a direct threat to the safety or health of employees or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.

The above statements are intended to describe the general nature and level of work being performed by the incumbent(s) of this job. They are not intended to be an exhaustive list of all responsibilities and activities required for this position.