Treasury Services Quality Assurance Specialist I

Primary Purpose:

TowneBank is a relationship and friendship driven local bank focused on basic human values that will serve to create a warm sense of belonging and financial well-being among our family of members. We are seeking a Treasury Services Quality Assurance Specialist I who will be responsible for reviewing Treasury Services documentation for implementations and updates to ensure all affected systems were updated corrected. Reviews should occur in a timely manner to ensure members are trained based on accurate data. Products reviewed include but not limited to Business Online Banking, ACH Origination, Wire Transfer Origination, Check & ACH Positive Pay, Check Positive Pay with Payee Match, Sweep products, Pricing for Services.

Essential Responsibilities:

• Review all Treasury Services implementation and maintenance forms entered into the appropriate systems for accuracy
• Report any errors back to Treasury Implementation, Treasury Support or Loan Accounting personnel so corrections can be entered
• Follow up to ensure corrections are accurate
• Track all errors discovered
• Work with Treasury Solutions Analyst on developing communication to Treasury Services Implementation and Support Manager
• Obeys all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA).
• Other duties as assigned

Minimum Required Skills & Competencies:

• High School graduate or equivalent
• Professional in both written and oral communications with employees and members
• Able to work in a fast-paced environment and work well under pressure to meet work load expectations
• Excellent verbal and written communication skills; demonstrated ability to communicate with others professionally and tactfully, presenting information clearly and effectively.
• Intermediate level proficiency with Microsoft Word, Excel, and Outlook
• Accurate and detail-oriented, able to multi-task and prioritize using strong time management skills.
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities.
• Ability to work independently as well as in team environments with good interpersonal skills.

Desired Skills & Competencies:

• Previous experience using TowneBank systems. i.e. Insight, ImageCentre
• Education or previous experience in Banking, Finance, or Audit
• Experience in the Treasury Services field

Physical Requirements:

• Express or exchange ideas by means of the spoken word via email and verbally.
• Exert up to 10 pounds of force occasionally, use your arms and legs, and sit most of the time.
• Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
• Not substantially exposed to adverse environmental conditions.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities.